Multimedia Operations Analyst - AV, Signage & Broadcast

Intercontinental Exchange Holdings, Inc.; New York (NY); Sur place; USD 75 000 - 85 000; Plein temps

Résumé du poste

Intercontinental Exchange, Inc. (NYSE) seeks a on-site Engineer, IT Multimedia Operations (ITMO) to manage NYSE’s global multimedia infrastructure, including AV, digital signage and broadcast technology.

The role requires strong problem-solving and collaboration across teams in a fast-paced financial services environment. The successful candidate will monitor events, coordinate with multimedia groups, and help maintain high-availability systems while supporting playbooks, change management, and

Qualifications

• Bachelor’s degree or related discipline required or preferred.
• Technology and/or application support experience within enterprise environments.
• Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, CMS, Digital Signage, video walls, and broadcasting systems.

Responsabilités

• Actively monitor and react to system events and alerts.
• Collaborate with multimedia teams to ensure disaster recovery, high availability, changes, and incidents.
• Own production incidents including communication, escalation, and root-cause analysis.
• Prepare documentation and playbooks for troubleshooting and escalation procedures.
• Assist ICE/NYSE staff with problem solving and escalation procedures.
• Interact with third-party vendors and cross-functional teams.
• Prioritize high-impact incidents and drive resolution with internal and external stakeholders.

Connaissances

ServiceNow

Salesforce

Dalet

Zignage

Haivision

Content Management

Digital Signage

Video Walls

Multi-Viewers

BigPanda

Spectrum

Splunk

Live streaming video

Broadcast TV control rooms

Video editing systems

Formation

Bachelor’s degree in CIS/Engineering

Outils

Dalet

Zignage

Haivision

Content Management Systems

Digital Signage

Video Walls

Multi-Viewers

Splunk

Description du poste

Intercontinental Exchange, Inc. (NYSE) seeks a on-site Engineer, IT Multimedia Operations (ITMO) to manage NYSE’s global multimedia infrastructure, including AV, digital signage and broadcast technology.

The role requires strong problem-solving and collaboration across teams in a fast-paced financial services environment. The successful candidate will monitor events, coordinate with multimedia groups, and help maintain high-availability systems while supporting playbooks, change management, and