Multimedia IT Operations Analyst: Live AV & Signage

ICE Clear Europe Limited; New York (NY); On-site; USD 61,800 - 82,400; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Paid time off

Leave for qualifying circumstances

Job summary

ICE Clear Europe Limited seeks an IT Multimedia Operations professional to manage NYSE audiovisual and digital signage infrastructure on a full-time, on-site basis in New York. You will support production systems, incidents, change management and collaboration with internal teams and vendors.

The ideal candidate has a CIS/engineering background with experience in multimedia operations, live streaming, and broadcast environments, plus a strong customer-first mindset.

Qualifications

• Bachelor’s degree, preferably in CIS, engineering, or a related discipline.
• Technology and/or application support experience.
• Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, Content Management Systems, Digital Signage, Video Walls, Multi-Viewers, BigPanda, Spectrum, Splunk.
• Knowledge of live streaming video, Broadcast TV control rooms, video editing systems and multimedia management.
• Financial industry multimedia and operations expertise.
• Change auditing and configuration management.
• Previous experience in an operations environment.

Responsibilities

• Actively monitor and react to system events and alerts.
• Collaborate with various multimedia teams to ensure their applications follow best practices for disaster recovery, high availability, changes, and incidents.
• Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
• Prepare documentation and playbooks for troubleshooting and escalation procedures.
• Assist other ICE/NYSE staff with problem solving and escalation procedures.
• Interact with third-party vendors; coordinate and collaborate with various internal business units.
• Prioritize high impact incidents – ensure proper follow-up internally and externally until resolution.
• Ability to de‑silo groups and communicate support and solutions in plain language for a vast audience to understand.
• Ability to manage several projects at once with a client‑first, customer‑support stance.

Education

Bachelor’s degree, CIS/engineering or related

Tools

ServiceNow

Salesforce

Dalet

Zignage

Haivision

Content Management Systems

Digital Signage

Video Walls

Multi-Viewers

BigPanda

Spectrum

Splunk

Job description

ICE Clear Europe Limited seeks an IT Multimedia Operations professional to manage NYSE audiovisual and digital signage infrastructure on a full-time, on-site basis in New York. You will support production systems, incidents, change management and collaboration with internal teams and vendors.

The ideal candidate has a CIS/engineering background with experience in multimedia operations, live streaming, and broadcast environments, plus a strong customer-first mindset.