IT Multimedia Operations Engineer – AV & Signage

ICE; New York (NY); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Time off

Paid leave for qualifying occasions

Job summary

Intercontinental Exchange, Inc. (ICE) NYSE is seeking an Engineer, IT Multimedia Operations (ITMO) to support NYSE’s digital signage, AV, and broadcast tech infrastructure in a full-time, on-site role in New York.

The position requires strong problem-solving, professionalism, and teamwork in a fast-paced financial services environment. The role involves monitoring production systems, incident ownership, playbook creation, and collaboration with IT Multimedia Engineering and Broadcast Services to

Qualifications

• Bachelor’s degree in CIS/engineering and tech or application support experience.
• Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, CMS, Digital Signage, Video Walls, Multi‑Viewers, BigPanda, Spectrum, Splunk.
• Knowledge of live streaming video, Broadcast TV control rooms, video editing systems and multimedia management.
• Financial industry multimedia and operations expertise.
• Change auditing and configuration management.
• Previous experience in an operations environment.

Responsibilities

• Actively monitor and react to system events and alerts.
• Collaborate with various multimedia teams to ensure their applications follow best practices for disaster recovery, high availability, changes, and incidents.
• Ownership of production incidents including communication, escalation, and follow‑up for root‑cause analysis.
• Prepare documentation and playbooks for troubleshooting and escalation procedures.
• Assist other ICE/NYSE staff with problem solving and escalation procedures.
• Interact with third‑party vendors; coordinate and collaborate with various internal business units.
• Prioritize high impact incidents - ensure proper follow‑up internally and externally until resolution.
• Ability to de‑silo groups and communicate support and solutions in plain language for a vast audience to understand.
• Ability to manage several projects at once with a client-first, customer-support vista.

Skills

Live streaming

Broadcast control

Digital signage

Video walls

CMS

Salesforce

ServiceNow

Dalet

Zignage

Haivision

Splunk

Problem solving

Communication

Team collaboration

Education

Bachelor’s degree in CIS/Engineering

Tools

Dalet

Zignage

Haivision

Salesforce

ServiceNow

BigPanda

Splunk

Job description

Intercontinental Exchange, Inc. (ICE) NYSE is seeking an Engineer, IT Multimedia Operations (ITMO) to support NYSE’s digital signage, AV, and broadcast tech infrastructure in a full-time, on-site role in New York.

The position requires strong problem-solving, professionalism, and teamwork in a fast-paced financial services environment. The role involves monitoring production systems, incident ownership, playbook creation, and collaboration with IT Multimedia Engineering and Broadcast Services to