Multimedia Operations Analyst: AV & Signage

Intercontinental Exchange Holdings, Inc.; New York (NY); On-site; USD 61,800 - 82,400; Full time

Job summary

Intercontinental Exchange, Inc. (NYSE) seeks an Engineer, IT Multimedia Operations (ITMO) to join the NYSE team in New York.

This full-time on-site role focuses on implementing, innovating, and supporting NYSE digital signage, AV, and broadcast technology infrastructure within the IT Multimedia Operations department. The role requires monitoring, incident ownership, playbook development, vendor coordination, and cross-team collaboration to ensure high availability and disaster recovery.

Qualifications

• Bachelor’s degree in CIS, engineering, or a related discipline.
• Technology and/or application support experience.
• Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, Content Management Systems, Digital Signage, Video Walls, Multi-Viewers, BigPanda, Spectrum, Splunk.
• Knowledge of live streaming video, Broadcast TV control rooms, video editing systems and multimedia management.
• Financial industry multimedia and operations expertise.
• Change auditing and configuration management.
• Previous experience in an operations environment.

Responsibilities

• Actively monitor and react to system events and alerts.
• Collaborate with various multimedia teams to ensure their applications follow best practices for disaster recovery, high availability, changes, and incidents.
• Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
• Prepare documentation and playbooks for troubleshooting and escalation procedures.
• Assist other ICE/NYSE staff with problem solving and escalation procedures.
• Interact with third-party vendors; coordinate and collaborate with various internal business units.
• Prioritize high impact incidents - ensure proper follow-up internally and externally until resolution.
• Ability to de-silo groups and communicate support and solutions in plain language for a vast audience to understand.
• Ability to manage several projects at once with a client-first, customer-support vanguard point.

Education

Bachelor’s degree in CIS, engineering, or related discipline

Tools

ServiceNow

Salesforce

Dalet

Zignage

Haivision

Content Management Systems

Digital Signage

Video Walls

Multi-Viewers

BigPanda

Spectrum

Splunk

Job description

Intercontinental Exchange, Inc. (NYSE) seeks an Engineer, IT Multimedia Operations (ITMO) to join the NYSE team in New York.

This full-time on-site role focuses on implementing, innovating, and supporting NYSE digital signage, AV, and broadcast technology infrastructure within the IT Multimedia Operations department. The role requires monitoring, incident ownership, playbook development, vendor coordination, and cross-team collaboration to ensure high availability and disaster recovery.