Multimedia A/V Technician - Flexible Hours & Event Support

The Johns Hopkins University

Baltimore (MD)

On-site

USD 30,000 - 52,000

Full time

14 days+

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Job summary

The Johns Hopkins University seeks an Event Technician to provide in-classroom technology and A/V support across the university. You will assist faculty, staff, and students with equipment, software, and service issues, and help ensure events run smoothly.

Responsibilities include setup/strike of A/V gear, troubleshooting, live streaming support, and producing user guides. Prior experience in education and relevant CTS/MTA/Apple certifications are preferred.

Qualifications

Bachelor’s degree required; education may substitute with related experience as allowed by policy.
Flexibility to work evenings, weekends, and overtime is required.
Experience in educational environments is preferred.
CTS, MTA, Apple ACMT/ACTC, and CompTIA Security+ certifications are desirable.

Responsibilities

Provide AV and classroom technology support to clients, responding to requests.
Record, prioritize, and track help calls in a ticketing system.
Diagnose problems and resolve incidents affecting events and classes.
Set up and strike A/V equipment for events in classrooms and lecture spaces.
Assist live and pre-recorded productions and webcasts at multiple locations.
Develop and share user training for students, faculty, and staff on A/V resources.
Update internal documentation and create client help guides.
Maintain equipment inventory and coordinate warranty repairs with vendors.
Test and QA presentation systems and conferencing software; stay current with tech trends.
Coordinate with multimedia staff on hardware repairs and upgrades.