Multimedia A/V Technician - Flexible Hours & Event Support

The Johns Hopkins University; Baltimore (MD); On-site; USD 30,000 - 52,000; Full time

Job summary

The Johns Hopkins University seeks an Event Technician to provide in-classroom technology and A/V support across the university. You will assist faculty, staff, and students with equipment, software, and service issues, and help ensure events run smoothly.

Responsibilities include setup/strike of A/V gear, troubleshooting, live streaming support, and producing user guides. Prior experience in education and relevant CTS/MTA/Apple certifications are preferred.

Qualifications

• Bachelor’s degree required; education may substitute with related experience as allowed by policy.
• Flexibility to work evenings, weekends, and overtime is required.
• Experience in educational environments is preferred.
• CTS, MTA, Apple ACMT/ACTC, and CompTIA Security+ certifications are desirable.

Responsibilities

• Provide AV and classroom technology support to clients, responding to requests.
• Record, prioritize, and track help calls in a ticketing system.
• Diagnose problems and resolve incidents affecting events and classes.
• Set up and strike A/V equipment for events in classrooms and lecture spaces.
• Assist live and pre-recorded productions and webcasts at multiple locations.
• Develop and share user training for students, faculty, and staff on A/V resources.
• Update internal documentation and create client help guides.
• Maintain equipment inventory and coordinate warranty repairs with vendors.
• Test and QA presentation systems and conferencing software; stay current with tech trends.
• Coordinate with multimedia staff on hardware repairs and upgrades.

Skills

Audio Production

AV Equipment Proficiency

Client Training

Educational Technologies

Help Desk Support

Live Streaming

Troubleshooting

Documentation & Reporting

Video Post-Production

Education

Bachelor’s Degree

Tools

Panopto

Dante

Crestron

Extron

Windows

macOS

Job description

The Johns Hopkins University seeks an Event Technician to provide in-classroom technology and A/V support across the university. You will assist faculty, staff, and students with equipment, software, and service issues, and help ensure events run smoothly.

Responsibilities include setup/strike of A/V gear, troubleshooting, live streaming support, and producing user guides. Prior experience in education and relevant CTS/MTA/Apple certifications are preferred.