Senior Classroom Tech & Events Support Analyst

The Johns Hopkins University; Washington (District of Columbia); On-site; USD 34,000 - 60,000; Full time

Job summary

The Johns Hopkins University's Hopkins Bloomberg Center is seeking a Sr. Technical Support Analyst to deliver hands‑on tech support for classroom and event environments, ensuring high-quality service for teaching and events.

Responsibilities include PC and software installations, troubleshooting, and coordinating service requests while supporting multiple work areas and schedules. Evening shifts and on‑site support are required.

Qualifications

• High school diploma or graduation equivalent.
• Three years of related experience, including help desk or comparable IT client service.
• Additional education may substitute for required experience.

Responsibilities

• Provide premier hands-on technical assistance and troubleshoot problems.
• Manage the recording, prioritization, and tracking of customer service requests.
• Resolve Level 1 and Level 2 issues directly.
• Assist with classroom, computer lab, or conference room computing needs.
• Document instructions and provide specialized training.

Education

High school diploma or graduation equivalent

Three years of related experience

Job description

The Johns Hopkins University's Hopkins Bloomberg Center is seeking a Sr. Technical Support Analyst to deliver hands‑on tech support for classroom and event environments, ensuring high-quality service for teaching and events.

Responsibilities include PC and software installations, troubleshooting, and coordinating service requests while supporting multiple work areas and schedules. Evening shifts and on‑site support are required.