Multifamily Client Success & Growth Manager

Affinity Waste Solutions, LLC.; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health and dental coverage

401(k) with company match

Monthly car allowance

Cell phone stipend

Expense reimbursement for travel

Job summary

Affinity Waste Solutions, LLC. is seeking a Client Success Manager to support a growing portfolio of multifamily clients in the Houston market.

The role focuses on building strong relationships with existing properties, supporting client success, and identifying opportunities to expand services. The CSM works with Sales and Operations to ensure exceptional client support while driving revenue opportunities.

Qualifications

• Experience in multifamily housing, property management, or a related industry.
• Strong relationship-building and communication skills.
• Highly organized and comfortable managing multiple accounts.
• Self-motivated and comfortable working in a field-based role.
• Willingness to travel locally and spend time visiting properties.
• Interest in growing within sales and business development.

Responsibilities

• Build relationships with property managers and onsite teams across assigned markets.
• Conduct regular in-person property visits to maintain strong client engagement.
• Support properties with onboarding, training, and service questions.
• Identify opportunities for additional services and revenue expansion.
• Partner with the Sales team to generate and qualify new opportunities.
• Assist with property re-orientations and client support as needed.
• Help collect testimonials and client feedback to support regional growth.
• Document activity and client interactions in our CRM system.

Skills

Relationship building

Communication

Account management

Sales mindset

Tools

CRM software

Job description

Affinity Waste Solutions, LLC. is seeking a Client Success Manager to support a growing portfolio of multifamily clients in the Houston market.

The role focuses on building strong relationships with existing properties, supporting client success, and identifying opportunities to expand services. The CSM works with Sales and Operations to ensure exceptional client support while driving revenue opportunities.