Multifamily Asset Management & Credit Risk Associate

JPMorganChase; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorganChase is seeking an Agency Asset Management Credit Risk Associate within Loan Servicing and Asset Management in the Plano, TX area. The role emphasizes portfolio oversight, borrower support, process execution, and compliance to ensure high-quality client experiences and adherence to servicing requirements.

The candidate will analyze operating statements and rent rolls, manage delinquencies, and support post-closing transactions while collaborating with teams to strengthen client service

Qualifications

• At least 3 years of relevant experience in multifamily asset management, loan servicing, credit risk, finance, or commercial real estate.
• Strong attention to detail and a consistent focus on accuracy.
• Familiarity with Fannie Mae and Freddie Mac Multifamily Servicing Guides and related systems and workflows.
• Ability to build relationships and deliver a best-in-class borrower experience.
• Ability to manage competing deadlines with minimal supervision.
• Proficiency in Microsoft Excel, including use of multiple formulas and macros.

Responsibilities

• Support an assigned portfolio of multifamily loans and serve as a primary or secondary point of contact for borrowers and property management teams
• Respond to borrower inquiries and servicing requests while delivering a high-quality client experience
• Monitor loan performance and identify emerging risks through borrower communications, property performance, and servicing activity review
• Execute core servicing processes such as reserve requests, repair disbursements, collateral loss requests, inspections, onboarding, portal registration, and interest rate cap administration
• Perform financial analysis using operating statements, rent rolls, and borrower financial submissions
• Review inspections and condition reports to identify collateral risks and required corrective actions
• Track and follow up on delinquencies, covenant breaches, insurance deficiencies, and servicing exceptions
• Support post-closing transactions such as assumptions and borrower consent requests
• Assist with maturity management, borrower outreach, refinance readiness assessments, and maturity risk identification
• Monitor process performance to help ensure work is completed accurately and on time
• Collaborate across teams to strengthen client service and support shared outcomes

Skills

Attention to detail

Relationship building

Time management

Tools

Excel macros

Fannie Mae/Freddie Mac servicing knowledge

Job description

JPMorganChase is seeking an Agency Asset Management Credit Risk Associate within Loan Servicing and Asset Management in the Plano, TX area. The role emphasizes portfolio oversight, borrower support, process execution, and compliance to ensure high-quality client experiences and adherence to servicing requirements.

The candidate will analyze operating statements and rent rolls, manage delinquencies, and support post-closing transactions while collaborating with teams to strengthen client service