Customer Service Representative

Lyte Fiber, LLC; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Lyte Fiber is seeking a Customer Service Representative in Houston, TX to deliver outstanding support across phone, email, and chat. You will resolve inquiries on products, billing, and technical issues while logging interactions in our system and guiding customers through effective solutions.

Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent; a Bachelor's degree is preferred.
• Proven experience in a customer service role, ideally in telecommunications or technology.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Positive attitude with a customer-first mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Provide timely customer service via phone, email, and online chat.
• Resolve inquiries related to products, billing, services, and technical support.
• Log and track customer interactions in the internal system.
• Troubleshoot issues and escalate complex cases as needed.
• Offer product and service information to help customers make informed decisions.
• Assist with onboarding new customers and explain company policies.
• Collaborate with teammates to improve customer experience and processes.
• Follow up to ensure issues are resolved to customer satisfaction.
• Stay updated on products, services, promotions, and procedures.

Skills

Customer service

Communication skills

Multitasking

CRM software

Microsoft Office

Problem solving

Teamwork

Bilingual (EN/ES)

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

# Customer Service RepresentativeHouston, TX 77055## OverviewPosition TypeFull Time## Description**Position Description:** Lyte Fiber, LLC (\"Lyte\") is looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for Lyte Fiber customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. The ideal candidate will be customer-focused, detail-oriented, and skilled in handling a wide range of customer concerns, all while maintaining a friendly and professional demeanor.**Duties and Responsibilities:*** Provide timely and effective customer service through phone, email, and online chat channels.* Resolve customer inquiries related to products, billing, services, and technical support.* Accurately log and track customer interactions using the internal system.* Troubleshoot and resolve customer issues, escalating complex cases as necessary.* Offer product and service information, helping customers make informed decisions.* Assist with onboarding new customers and explaining company policies and procedures.* Collaborate with team members to improve customer experience and operational processes.* Follow up with customers to ensure issues have been resolved to their satisfaction.* Stay updated on company products, services, promotions, and any changes in procedures.**Other Duties:*** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.**Physical Demands and Work Environment**• Available to work a flexible 9 hour schedule, including a 1 hour lunch break, five days a week, anytime between 7:45 AM and 11:59 PM. • Available to work 5 days a week between Monday to Saturday • Ability to sit for extended periods and work in front of a computer screen. • Listen and talk to clients using headphones for extended periods • Occasional lifting of up to 15 pounds may be required.**About Lyte Fiber** Established in 2023 and headquartered in Houston, TX, Lyte Fiber, LLC (“Lyte”) is dedicated to bringing the fastest, most reliable home and business fiber optic internet to Texas and beyond. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans who are passionate about providing a best-in-class customer experience, building a company where great employees want to work and connecting Texas communities. As part of our commitment to each community we serve, Lyte pledges a 1% giveback to local charities and causes annually.Lyte Fiber, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and sexual orientation), gender identity, national origin or ancestry, citizenship, ethnicity, genetic information, age, or protected veteran status and will not be discriminated against on the basis of physical or mental disability or any other characteristic protected by federal or Texas law.Applicants who believe they need an accommodation on account of a disability or sincerely held religious belief to perform the essential functions of the job they are applying for, should submit those requests to HR. Requests will be evaluated on a case-by-case basis and cannot be guaranteed.## Qualifications**Minimum Qualifications:*** High school diploma or equivalent (Bachelor's degree preferred).* Proven experience in a customer service role, preferably in the telecommunications or technology industry.* Strong communication skills, both verbal and written.* Ability to multitask and manage time effectively in a fast-paced environment.* Proficiency in customer service software, CRM systems, and Microsoft Office Suite.* Problem-solving skills and attention to detail.* Positive attitude and a passion for helping people.* Ability to work independently and as part of a team.**Preferred Qualifications:*** Experience in the fiber optics or telecommunications sector.* Bilingual (English/Spanish) is a plus.