Fiber Customer Support Specialist

Lyte Fiber, LLC; Houston (TX); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Lyte Fiber is seeking a Customer Service Representative in Houston, TX to deliver outstanding support across phone, email, and chat. You will resolve inquiries on products, billing, and technical issues while logging interactions in our system and guiding customers through effective solutions.

Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment.

Competenze

• High school diploma or equivalent; a Bachelor's degree is preferred.
• Proven experience in a customer service role, ideally in telecommunications or technology.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Positive attitude with a customer-first mindset.
• Ability to work independently and as part of a team.

Mansioni

• Provide timely customer service via phone, email, and online chat.
• Resolve inquiries related to products, billing, services, and technical support.
• Log and track customer interactions in the internal system.
• Troubleshoot issues and escalate complex cases as needed.
• Offer product and service information to help customers make informed decisions.
• Assist with onboarding new customers and explain company policies.
• Collaborate with teammates to improve customer experience and processes.
• Follow up to ensure issues are resolved to customer satisfaction.
• Stay updated on products, services, promotions, and procedures.

Conoscenze

Customer service

Communication skills

Multitasking

CRM software

Microsoft Office

Problem solving

Teamwork

Bilingual (EN/ES)

Formazione

High school diploma or equivalent

Bachelor's degree preferred

Strumenti

CRM systems

Microsoft Office Suite

Descrizione del lavoro

Lyte Fiber is seeking a Customer Service Representative in Houston, TX to deliver outstanding support across phone, email, and chat. You will resolve inquiries on products, billing, and technical issues while logging interactions in our system and guiding customers through effective solutions.

Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment.