Multichannel Customer Support Specialist (Full-Time)

Express Employment Professionals - Cincinnati East; Mattoon (IL); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Dental insurance

Life insurance

Vision insurance

401(k) retirement plan

Holiday pay

Vacation pay

National retailer discounts

Job summary

Express Employment Professionals is seeking a full-time Customer Service Representative to join our team. The ideal candidate will be friendly, able to operate a computer while on the phone, and provide excellent service to customers.

Shifts may vary between Monday-Saturday 7:00am-7:00pm and Sunday 8:00am-5:00pm; pay ranges from $15.00 to $16.25 per hour based on experience. A full benefits package is provided to associates.

Qualifications

• Friendly disposition and customer-focused attitude.
• Ability to use computer while speaking on the phone.
• Detail-oriented with good customer handling.

Responsibilities

• Provide excellent customer service via phone, live chat, and other inquiries each day.
• Answer customer inquiries regarding orders and shipments.
• Communicate with manufacturers for answers regarding a customer’s order.
• Order management, tracking orders, processing customer returns.
• Communicate with coworkers to ensure customers are handled in a timely manner.

Skills

Customer service

Phone communication

Computer skills

Attention to detail

Job description

Express Employment Professionals is seeking a full-time Customer Service Representative to join our team. The ideal candidate will be friendly, able to operate a computer while on the phone, and provide excellent service to customers.

Shifts may vary between Monday-Saturday 7:00am-7:00pm and Sunday 8:00am-5:00pm; pay ranges from $15.00 to $16.25 per hour based on experience. A full benefits package is provided to associates.