Multichannel Customer Service Specialist

Infinite Computer Solutions; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Infinite Computer Solutions is seeking a Customer Service Representative to join our Contact Centre team. You will handle inquiries across phone, email, chat, and other channels, delivering high-quality service and maintaining compliance with client and company standards.

Ideal candidates excel at communication, multitasking, and problem solving, with experience in inbound/outbound call centers and proficiency with CRM systems.

Qualifications

• Experience in inbound and outbound call center environments.
• Ability to multitask across multiple communication channels.
• Proficient with CRM systems and basic computer applications.
• Follow detailed instructions and procedures.
• Self-driven with strong research and resource utilization skills.
• Customer-focused with a positive, professional tone.
• High reliability and strong attention to detail.

Responsibilities

• Meet attendance, schedule adherence, quality, and performance targets (NPS, resolution rates).
• Efficiently operate CRM tools, telephony systems, and other customer support platforms.
• Accurately record all customer interactions in CRM or case management systems per guidelines.
• Manage inbound/outbound calls and respond to chats, emails, and other channels promptly.
• Resolve issues or escalate when necessary to ensure high service quality.
• Apply coaching and feedback to improve performance and call handling.
• Follow SOPs, maintain updated policies, and use knowledge bases effectively.
• Encourage customers to use electronic/self-service channels where applicable.
• Maintain strict schedule adherence and reliable attendance.
• Perform other related tasks as assigned.

Skills

Verbal communication

Written communication

CRM proficiency

Multichannel support

Problem solving

Detail oriented

Follow instructions

Research skills

Professional tone

Reliability

Tools

CRM software

Telephone systems

Job description

Infinite Computer Solutions is seeking a Customer Service Representative to join our Contact Centre team. You will handle inquiries across phone, email, chat, and other channels, delivering high-quality service and maintaining compliance with client and company standards.

Ideal candidates excel at communication, multitasking, and problem solving, with experience in inbound/outbound call centers and proficiency with CRM systems.