Multichannel Customer Experience Specialist

Kedia Corporation; Paterson (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

A global business services firm is seeking a Customer Service Representative in Paterson, NJ. In this role, you will engage with customers through phone and in-person interactions, providing information and resolving inquiries. The ideal candidate will have strong customer service skills and be adept at using various contact center tools. The company fosters a challenging and growth-oriented environment, making it an excellent opportunity for individuals passionate about innovation in customer relations.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Review insurance policy terms to determine coverage of specific losses.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Job description

A global business services firm is seeking a Customer Service Representative in Paterson, NJ. In this role, you will engage with customers through phone and in-person interactions, providing information and resolving inquiries. The ideal candidate will have strong customer service skills and be adept at using various contact center tools. The company fosters a challenging and growth-oriented environment, making it an excellent opportunity for individuals passionate about innovation in customer relations.