Customer Experience Specialist — Baby & Kids Brands

Carter's, Inc.; Albuquerque (NM); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Flexible schedules

Employee discount 30%

Education programs (tuition-free GED /

Career development

Job summary

Carter's, Inc. is seeking a Sales Associate to greet customers, demonstrate product knowledge, and help families with our baby and children’s apparel.

You will assist with sales, promotions, and loyalty programs in a fast-paced retail environment, balancing multiple customers while delivering friendly service and a safe store atmosphere. The role emphasizes strong communication, teamwork, and the ability to adapt to schedule shifts, including weekends and holidays, with opportunities for growth

Qualifications

• A positive and solutions-oriented mindset
• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Skills

Customer service

Communication skills

Multitasking

Sales

Job description

Carter's, Inc. is seeking a Sales Associate to greet customers, demonstrate product knowledge, and help families with our baby and children’s apparel.

You will assist with sales, promotions, and loyalty programs in a fast-paced retail environment, balancing multiple customers while delivering friendly service and a safe store atmosphere. The role emphasizes strong communication, teamwork, and the ability to adapt to schedule shifts, including weekends and holidays, with opportunities for growth