Multichannel Concierge & Reservations Agent II

Wind Creek Hospitality; Montgomery (AL); On-site; USD 16,531 - 24,796; Full time

Job summary

Wind Creek Hospitality is seeking a Teleservices Agent II to be the first point of contact across multiple channels for all Wind Creek properties. You will use several systems to provide information, upsell reservations, and handle spa, events, and host bookings.

The role requires strong hospitality experience and the ability to multi-task in a fast-paced environment. Proficiency with Bally's Casino Marketplace, Open Table, and Opera is preferred.

Qualifications

• Six months experience at a Wind Creek Hospitality contact center.
• One year of customer service/hospitality experience.
• Proficiency in VIP/Host booking requests and chat within three months.
• Keyboarding and micro-computer applications efficiency; pass rate 70%+ on skills test.
• General knowledge of property amenities including Hotel, Dining, Spa, Entertainment and Culinary Experiences.

Responsibilities

• Acts as the voice of Wind Creek answering all forms of communication including phone calls, SMS, chat, emails, web forms and internal transfers
• Fulfills all contact forms and host reservation requests
• Performs outbound cold calling to upsell/book additional services or amenities
• Builds package itineraries and schedules accordingly
• Books hotel, spa, cooking studio, and restaurant reservations
• Provides a warm, friendly greeting and engages with guests to address requests

Skills

Wind Creek contact center experience

Customer service hospitality

Keyboarding

VIP/Host booking proficiency

Education

High School Diploma or GED

Tools

Bally's Casino Marketplace

Open Table

Opera

Job description

Wind Creek Hospitality is seeking a Teleservices Agent II to be the first point of contact across multiple channels for all Wind Creek properties. You will use several systems to provide information, upsell reservations, and handle spa, events, and host bookings.

The role requires strong hospitality experience and the ability to multi-task in a fast-paced environment. Proficiency with Bally's Casino Marketplace, Open Table, and Opera is preferred.