Guest Services Concierge & Reservations

Seneca Gaming Corporation; United States; On-site; USD 18,184 - 25,898; Full time

Job summary

Seneca Gaming Corporation is seeking a customer service agent to assist guests with hotel, dining, entertainment, and spa services. You will handle inquiries, bookings, and guest requests with a friendly, professional demeanor in a fast-paced casino/hotel setting.

Responsibilities include coordinating with departments, verifying invitations, and supporting staff training. Candidates should be 18+, provide excellent service, and communicate effectively by phone and in person.

Qualifications

• Must be 18 years of age or older upon employment.
• High School diploma or equivalent preferred.
• Must have excellent customer service skills, speak in a clear, pleasant voice, and have good hearing to ensure effective telephone communication.
• Excellent communication skills required.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.

Responsibilities

• Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services; prepare arrangements according to policies.
• Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
• Book show tickets, hotel, restaurant, and golf reservations.
• Verify invitations and respond to casino promotions regarding invited guests, tournaments and events.
• Interact daily with multiple departments to fulfill guest requests.
• Assist in training of new staff members.
• Perform all other related duties as assigned.
• Cooperate with the Seneca Gaming Authority to ensure compliance with rules and regulations.

Skills

Customer service

Telephone etiquette

Communication skills

Conflict resolution

Education

High School diploma or equivalent

Tools

Office equipment

Job description

Seneca Gaming Corporation is seeking a customer service agent to assist guests with hotel, dining, entertainment, and spa services. You will handle inquiries, bookings, and guest requests with a friendly, professional demeanor in a fast-paced casino/hotel setting.

Responsibilities include coordinating with departments, verifying invitations, and supporting staff training. Candidates should be 18+, provide excellent service, and communicate effectively by phone and in person.