Multi-Unit Team Leader

Lensa; Clearwater (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Multi-Unit Team Leader, where you'll lead multiple H&R Block tax offices and drive growth through exceptional people management. This role offers the chance to inspire and develop associates while delivering outstanding client experiences. With a flexible part-time schedule transitioning to full-time during the busy tax season, you'll be at the forefront of a transformative strategy aimed at achieving extraordinary results. Embrace challenges and make a meaningful impact in a supportive and inclusive work environment that values diversity and personal growth. If you're passionate about helping others and ready to take on a leadership role, this is the opportunity for you!

Benefits

Employee Assistance Program

Wellbeing program

Neurodiversity and caregiver support

Various discounts

Medical Coverage

401k Retirement Savings Plan

Employee Stock Purchase Plan

Qualifications

• Strong people management experience with a focus on growth and development.
• Ability to lead teams and execute growth plans effectively.

Responsibilities

• Manage staffing and operations for multiple tax offices.
• Partner with DGM to implement growth plans and community involvement.

Skills

People management

Decision-making

Interpersonal skills

Customer-centric mindset

Communication skills

Education

Bachelor's degree in a related field

High school diploma with equivalent experience

Tools

MS Office

Job description

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as a Multi-Unit Team Leader, you'll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you'll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.

You'll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.

You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April.

Job ID: 529573BR

City: Clearwater

State: Florida

It would be even better if you also had...

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions

Why Work for Us

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, BetterYou, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

Click here to check out all available benefits.

The Community You Will Join:

At H&R Block, we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

What you'll bring to the team...

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
• Travel between offices as required
• May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment 1

Your Expertise:

• People management experience, with the demonstrated ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
• Computer proficient with the ability to use MS Office
• Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)