Multi Unit Restaurant Manager

Baskin-Robbins; Islamorada (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Baskin-Robbins is seeking a Multi Unit Restaurant Manager to oversee 5-8 restaurants in the Orlando and Miami area. You will lead Restaurant Managers, ensuring top-tier operations, guest service and brand compliance.

Responsibilities include analyzing sales, driving profitability, executing local marketing, and recruiting and coaching managers. You will train on promotions and new products to sustain growth and guest satisfaction.

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• Basic math and financial management.
• Basic computer skills.
• College degree preferred.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers.
• Ensure all restaurants in their portfolio meet Brand standards and food safety standards.
• Analyze restaurant sales and drive improvement in operations, execution, sales and profitability.
• Understand local marketing area and competitor trends.
• Establish sales and service goals with franchise owners and restaurant managers.
• Provide great guest service and resolve issues.
• Lead team meetings and deliver training on topics including marketing windows and LTOs and Brand initiatives.
• Ensure restaurants execute new products and processes in marketing windows.
• Develop business plans for their portfolio and action plans with franchise owners.
• Drive a clear vision and communicate to the team.
• Engage with Dunkin’ Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant managers.
• Plan, monitor, appraise and review restaurant employee performance.
• Coordinate the Restaurant Management team to support performance and execution.
• Coach Restaurant Managers to drive sales, profitability and guest satisfaction.

Skills

Analytical skills

Team collaboration

Time management

Motivating others

Guest focus

Train and develop team

Problem solving

Punctuality

Education

College degree preferred

Tools

Basic computer skills

Basic math and financial management

Job description

Due to tremendous growth, we are currently looking for Distrcit Managers in the Orlando and Miami areas

Overview

Position Title: Multi Unit Restaurant Manager

Generally Reports To: Franchisee/District Manager/Director of Operations

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others