Multi Unit Restaurant Manager

Baskin-Robbins; Key West (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Baskin-Robbins is seeking a District Manager to lead a portfolio of multi-unit restaurants in the Orlando and Miami areas. The role focuses on coaching restaurant managers, ensuring brand standards, and driving guest satisfaction and profitability across the portfolio.

The District Manager will analyze store performance, implement improvements, and collaborate with franchise owners to execute marketing initiatives and new products. Strong leadership and communication are essential.

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• Basic computer skills.
• Basic math and financial management.
• College degree preferred.

Responsibilities

• Lead restaurant managers across multiple units and drive performance.
• Analyze sales and drive improvements in operations, profitability and guest service.
• Ensure brand standards, quality and food safety compliance across portfolio.
• Recruit, hire, onboard and develop restaurant managers; coach for sales growth and profitability.
• Deliver training to managers on marketing windows, limited-time offers and brand initiatives.

Skills

Analytical skills

Team leadership

Training & development

Customer service

Communication

Education

College degree preferred

Job description

Due to tremendous growth, we are currently looking for Distrcit Managers in the Orlando and Miami areas

Overview

Position Title: Multi Unit Restaurant Manager

Generally Reports To: Franchisee/District Manager/Director of Operations

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others