Multi Unit Restaurant Manager

Baskin-Robbins; Marathon (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Baskin-Robbins is expanding and seeks a Multi Unit Restaurant Manager to lead a cluster of 5–8 restaurants. You will provide leadership, coaching and direction to store managers, ensuring high standards in operations, guest service and brand execution.

You will analyze sales, develop action plans with franchise owners and deliver training on marketing windows, new products and processes. Strong English communication and basic financial skills are essential.

Qualifications

• 3 years multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred
• Fluent in spoken and written English
• Basic computer skills
• Basic math and financial management
• Strong analytical skills and leadership abilities

Responsibilities

• Oversee operations of 5-8 restaurants within portfolio
• Ensure brand standards and food safety compliance across all locations
• Analyze sales and drive improvements in operations and profitability
• Lead franchise collaboration with owners and restaurant managers
• Deliver training on marketing initiatives, new products, and processes
• Recruit, hire, onboard and develop restaurant managers
• Coach managers to improve sales and guest satisfaction
• Coordinate with Franchise Field Operations as needed

Skills

Leadership

Coaching

Team management

Analytical skills

Guest service

Communication

Time management

Education

College degree

3 years MU experience

English fluency

Basic computer skills

Basic math/financial

Job description

Due to tremendous growth, we are currently looking for Distrcit Managers in the Orlando and Miami areas

Overview

Position Title: Multi Unit Restaurant Manager

Generally Reports To: Franchisee/District Manager/Director of Operations

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others