Multi Unit Restaurant Manager

Baskin-Robbins; Homestead (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Baskin-Robbins is seeking a Distrcit/Multi-Unit Restaurant Manager to lead 5-8 restaurants in the Orlando and Miami areas. The role involves coaching managers, driving sales, and ensuring brand standards and guest satisfaction across the portfolio.

The candidate will analyze performance, implement improvements, and coordinate with franchise owners and the Brand Operations team to execute marketing windows and product launches.

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• Basic computer skills.
• Basic math and financial management.
• College degree preferred.

Responsibilities

• Lead and coach a district of 5-8 restaurants to ensure brand standards and guest experience.
• Analyze restaurant performance and drive improvements in operations, sales and profitability.
• Collaborate with franchise owners and managers on local marketing and service goals.
• Deliver training to managers on topics including brand initiatives and new products.
• Develop business plans and action steps with franchise partners to improve results.

Skills

Multi-unit leadership

Sales & profitability

Team leadership

Analytical skills

Education

3 years multi-unit experience

College degree preferred

Tools

Basic computer skills

Job description

Due to tremendous growth, we are currently looking for Distrcit Managers in the Orlando and Miami areas

Overview

Position Title: Multi Unit Restaurant Manager

Generally Reports To: Franchisee/District Manager/Director of Operations

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others