Multi Unit Restaurant Manager

Baskin-Robbins; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

Baskin-Robbins is seeking a Multi Unit Restaurant Manager to oversee a portfolio of 5-8 restaurants in the Orlando and Miami areas. This role reports to the Franchisee/District Manager/Director of Operations and is focused on driving brand standards, sales, and guest satisfaction.

The MUL will coach Restaurant Managers, deliver training on marketing windows and brand initiatives, and develop actionable plans with franchise owners to maximize profitability while maintaining exceptional guest

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• Basic math and financial management.
• Basic computer skills.

Responsibilities

• Lead 5-8 restaurants, providing leadership and coaching to restaurant managers.
• Ensure brand operational and food safety standards across portfolio.
• Analyze restaurant sales and drive improvements in operations, execution, sales and profitability.
• Establish sales and service goals with franchise owners and managers.
• Provide great guest service and resolve issues; train managers on topics including marketing windows and LTOs.
• Develop business plans for portfolio and communicate vision to the team.

Skills

Analytical skills

Team leadership

Communication

Time management

Guest focus

Problem solving

Education

College degree preferred

Job description

Due to tremendous growth, we are currently looking for Distrcit Managers in the Orlando and Miami areas

Overview

Position Title: Multi Unit Restaurant Manager

Generally Reports To: Franchisee/District Manager/Director of Operations

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others