Multi-Unit Restaurant Leader & Growth Coach

Workstream; Havre de Grace (MD); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary and bonus program

401(k) with company match

Paid time off

Ongoing career and leadership developm

People-first culture

Job summary

Rackson is seeking an Area Coach to lead 8-10 restaurants, ensuring RGM performance and adherence to operating plans. You will train and supervise restaurant management teams, uphold guest service, food safety, and facility standards, and implement initiatives to drive growth.

This role requires strong leadership, budgeting, and hands-on coaching; travel within the market is expected as you audit stores, coach managers, and build a culture of results and process improvements.

Qualifications

• BS Degree in Hospitality, Management or related discipline or equivalent restaurant management experience.
• Associates or Undergraduate degree or equivalent Food & Beverage industry experience.
• 6-8 years supervisory experience in either a food service or retail environment.
• Thorough knowledge of Food & Beverage performance metrics, product specifications and management systems.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

Responsibilities

• Review restaurant dashboard results and progress on restaurant goals, including staffing, service, and financial goals.
• Review schedules and projections to ensure each restaurant has a plan to grow sales, while balancing labor costs.
• Ensure all restaurants are fully staffed and teams are properly trained in all systems and procedures.
• Provides day-to-day coaching and direction to RGMs, Assistant Managers and Shift Managers, while modeling the right competencies for the job
• Maintains store-specific performance targets in Guest Satisfaction, OPI, REV, Health and Safety Inspections, etc. Coaches store management to increase proficiency in all areas.
• Builds and promotes a strong bench of talented restaurant leaders through training and development, performance management, and effective hiring.
• Leads recognition efforts within market, including developing and maintaining an employee-oriented and customer-focused store culture emphasizing collaboration, teamwork and process improvements.
• Travels throughout the market on scheduled and unscheduled visits to restaurants, to conduct audits, understand the guest experience, and ensure all restaurants are consistently ready for third party inspections. Coach managers on how to improve and maintain the highest quality standards.
• Understands the financial aspects of restaurant management, including inventory and labor costs.
• Analyzes financial performance and trends. Impart financial knowledge to store managers, while creating a strategy to grow the business.
• Coaches’ teams on ways to drive sales and maximize profitability.
• Perform other related duties, tasks, and responsibilities as required, assigned, and directed.

Skills

Leadership

Coaching

Budgeting

Staffing

Financial analysis

Communication

Multi-unit oversight

Education

BS Degree in Hospitality/Management or related discipline

Associates or Undergraduate degree in Food & Beverage or equivalent experience

Job description

Rackson is seeking an Area Coach to lead 8-10 restaurants, ensuring RGM performance and adherence to operating plans. You will train and supervise restaurant management teams, uphold guest service, food safety, and facility standards, and implement initiatives to drive growth.

This role requires strong leadership, budgeting, and hands-on coaching; travel within the market is expected as you audit stores, coach managers, and build a culture of results and process improvements.