Area Coach: Multi-Unit Restaurant Leader

Workstream; Pennsville Township (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary program

401(k) with company match

Medical, dental, vision insurance

Paid time off

Leadership development opportunities

Scholarship opportunities

People-first culture

Values-based leadership

Job summary

Rackson is a top QSR operator known for its people-first culture and value-based leadership. The Area Coach leads a team of RGMs to meet operating plans, train staff, and uphold high guest satisfaction and safety standards.

The role emphasizes coaching, budgeting, and improving store performance across multiple units, with travel to restaurants for audits and development opportunities.

Qualifications

• BS Degree in Hospitality, Management or related discipline or equivalent restaurant management experience.
• Associates or Undergraduate degree or equivalent Food & Beverage industry experience.
• 6-8 years supervisory experience in either a food service or retail environment.
• Thorough knowledge of Food & Beverage performance metrics, product specifications and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
• Able to oversee and manage subordinate employees and provide direction.
• Experience in a multi-unit operation business, such as restaurant/hospitality or retail.

Responsibilities

• Review restaurant dashboard results and progress on restaurant goals.
• Review schedules and projections to grow sales while balancing labor costs.
• Ensure all restaurants are fully staffed and trained in all systems and procedures.
• Provide day-to-day coaching and direction to RGMs, Assistant Managers and Shift Managers.
• Maintain store-specific performance targets in Guest Satisfaction, OPI, REV, Health and Safety Inspections, etc.
• Build and promote a strong bench of restaurant leaders through training and development.
• Lead recognition efforts within market and promote a people-focused store culture.
• Travel to restaurants to conduct audits and ensure readiness for third-party inspections.

Skills

Leadership

Coaching

Budgeting

Operations management

Staff development

Food & Beverage knowledge

Guest satisfaction

Education

BS Degree in Hospitality or Management

Associates or Undergraduate degree or equivalent Food & Beverage experience

Job description

Rackson is a top QSR operator known for its people-first culture and value-based leadership. The Area Coach leads a team of RGMs to meet operating plans, train staff, and uphold high guest satisfaction and safety standards.

The role emphasizes coaching, budgeting, and improving store performance across multiple units, with travel to restaurants for audits and development opportunities.