Area Coach: Multi‑Unit Restaurant Leader

Rackson Restaurants; Pennsville Township (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

Scholarship opportunities

Job summary

Rackson Restaurants is seeking an Area Coach to lead 8–10 restaurants, coaching RGMs and directing store operations with a focus on guest satisfaction, food safety, and financial performance.

You will mentor managers, manage budgets, drive sales, and ensure standards across markets, including hands‑on support as needed. Travel is required to visit locations and reinforce company practices.

Qualifications

• BS Degree in Hospitality, Management or related discipline or equivalent restaurant management experience.
• Associates or Undergraduate degree or equivalent Food & Beverage industry experience.
• 6-8 years supervisory experience in either a food service or retail environment.
• Thorough knowledge of Food & Beverage performance metrics, product specifications and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
• Able to oversee and manage subordinate employees and provide direction.
• Experience in a multi-unit operation business, such as restaurant/hospitality or retail.

Responsibilities

• Review restaurant dashboard results and progress on restaurant goals, including staffing, service, and financial goals.
• Review schedules and projections to ensure each restaurant has a plan to grow sales, while balancing labor costs.
• Ensure all restaurants are fully staffed and teams are properly trained in all systems and procedures.
• Provides day‑to‑day coaching and direction to RGMs, Assistant Managers and Shift Managers, while modeling the right competencies for the job
• Maintains store‑specific performance targets in Guest Satisfaction, OPI, REV, Health and Safety Inspections, etc. Coaches store management to increase proficiency in all areas.
• Builds and promotes a strong bench of talented restaurant leaders through training and development, performance management, and effective hiring.
• Leads recognition efforts within market, including developing and maintaining an employee‑oriented and customer‑focused store culture emphasizing collaboration, teamwork and process improvements.
• Travels throughout the market on scheduled and unscheduled visits to restaurants, to conduct audits, understand the guest experience, and ensure all restaurants are consistently ready for third party inspections. Coach managers on how to improve and maintain the highest quality standards.
• Understands the financial aspects of restaurant management, including inventory and labor costs.
• Analyzes financial performance and trends. Impart financial knowledge to store managers, while creating a strategy to grow the business.
• Coaches’ teams on ways to drive sales and maximize profitability.
• Perform other related duties, tasks, and responsibilities as required, assigned, and directed.

Skills

Supervisory experience

Multi-unit operation

Budgeting & finance

Staff development

Communication skills

Travel ready

Education

BS Degree in Hospitality

Associates/Undergraduate degree or equivalent exp in F&B

Job description

Rackson Restaurants is seeking an Area Coach to lead 8–10 restaurants, coaching RGMs and directing store operations with a focus on guest satisfaction, food safety, and financial performance.

You will mentor managers, manage budgets, drive sales, and ensure standards across markets, including hands‑on support as needed. Travel is required to visit locations and reinforce company practices.