Multi-Unit Restaurant General Manager: Growth Path

Dunkin' Donuts; Grand Rapids (MI); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k and 401K matching

Disability insurance

Flexible Spending Account

Life Insurance

Paid time off

Paid training

Job summary

Dunkin' Donuts is seeking motivated General Managers across the Michigan region to lead stores, train teams, and drive guest satisfaction. Trainees begin in a paid program with certification steps, earning competitive base pay and bonuses as performance metrics are met.

Qualified candidates will manage daily operations, ensure brand standards, recruit and develop staff, control costs, and deliver top guest service. This is a hands-on leadership role in a fast-paced environment.

Qualifications

• Previous leadership experience in retail, restaurant or hospitality.
• Possesses an inspiring and motivating personality.
• Strong analytical skills and business acumen.
• Works well with others in a fun, fast-paced team environment.
• Prompt and professional.
• Demonstrates honesty, integrity, clean image, and a positive attitude.
• Ability to train and develop a team.
• Guest-focused.
• Exercises good time-management and problem-solving

Responsibilities

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
• Create and maintain a guest-focused culture in the restaurant.
• Recruit, hire, onboard and develop restaurant team members.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Review guest feedback results and implement action plans to drive improvement.
• Execute new product rollouts including training, marketing and sampling.
• Control costs to help maximize profitability.
• Completion of regular restaurant inventory and financial reporting.
• Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Completion of vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Able to perform all responsibilities of restaurant team members.
• Lead team meetings.
• Deliver training to restaurant team members.
• Plan, monitor, appraise and review employee performance.

Skills

Leadership

Team management

Analytical skills

Guest focus

Job description

Dunkin' Donuts is seeking motivated General Managers across the Michigan region to lead stores, train teams, and drive guest satisfaction. Trainees begin in a paid program with certification steps, earning competitive base pay and bonuses as performance metrics are met.

Qualified candidates will manage daily operations, ensure brand standards, recruit and develop staff, control costs, and deliver top guest service. This is a hands-on leadership role in a fast-paced environment.