Multi Unit Manager/District Manager

Dunkin'; North Adams (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO/Sick Pay

Health Insurance

401K

Employee Assistant Program

Pay Based on Experience

Bonus Pay

Paid Training

Mileage/Gas Reimbursement

Fun Atmosphere

Job summary

Dunkin' is seeking a Multi-Unit Manager in Massachusetts to lead and develop 5–8 restaurants. You will coach restaurant managers, drive sales, and ensure brand standards and food safety across the portfolio.

You will analyze operations, implement local marketing, recruit and train leaders, and partner with franchise owners to maximize guest satisfaction and profitability. Travel between locations is required.

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• Fluent in spoken and written English
• Basic computer skills
• College degree preferred

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in portfolio meet Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate
• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Skills

Analytical mindset

Leadership

People management

Operational excellence

Education

College degree preferred

Fluent English

Basic math and financial management

Job description

Multi Unit Manager

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

BENEFITS:

• PTO/Sick Pay
• Health Insurance
• 401K
• Employee Assistant Program
• Pay Based on Experience
• Bonus Pay
• Paid Training
• Mileage/Gas Reimbursement
• Fun Atmosphere

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset (if applicable)
• Working in a small space
• Requires travel between restaurants