Multi Unit Restaurant Manager

Baskin-Robbins; Sunset Corners (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Bonus

Car Allowance

Phone Allowance

Healthcare, Vision, Dental

Job summary

Baskin-Robbins is seeking a Multi Unit Restaurant Manager to oversee a portfolio of 5–8 locations in Sunset Corners, FL. You will lead restaurant managers, coach staff, and drive sales, guest satisfaction and brand standards across the portfolio.

Responsibilities include recruiting and developing managers, analyzing performance, coordinating with franchise owners, and ensuring execution of marketing initiatives, new products, and operating standards.

Qualifications

• 3 years of multi-unit or similar experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• College degree preferred.

Responsibilities

• Lead and coach restaurant managers to drive sales, profitability and guest satisfaction.
• Analyze sales and operations to improve performance across the portfolio.
• Recruit, hire and develop restaurant managers for each location.
• Plan and monitor performance, provide feedback and appraisals.
• Coordinate with franchise owners and Dunkin Brands Field Operations as needed.
• Deliver training on marketing windows, LTOs and brand initiatives.
• Develop business plans and action plans for the portfolio.
• Lead team meetings and communicate clear vision.

Skills

Strong analytical skills

Team leadership

Time management

Problem solving

Guest focus

Willingness to learn

Ability to train and develop a team

Integrity / honesty

Education

College degree preferred

Basic computer skills

Basic math and financial management

Job description

Overview

Position Title: Multi Unit Restaurant Manager

Generally Reports To: Franchisee/District Manager/Director of Operations

A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Employee Perks

• Bonus
• Car Allowance
• Phone Allowance
• Additional Perks: [Healthcare,Vision, Dental, Etc]