Multi-Store Travel Area Manager — Ops & Guest Experience

Ben & Jerry's Connecticut; Hoboken (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Ben & Jerry's Connecticut is seeking a Traveling Area Manager to float between three scoop shops in New Jersey and surrounding areas. You'll jump in behind the counter during rushes, coach shift leads, and support grand openings or local events to keep shops running smoothly and staff feeling supported.

You'll travel between locations, assist with daily operations, staffing, and training, and help implement improvements while representing the brand at community events.

Qualifications

• 2+ years in food service or retail management.
• Multi-unit experience a plus.

Responsibilities

• Travel between 3 store locations on a rotating or as-needed basis.
• Support store managers with daily operations, staffing, and training.
• Fill in for leadership gaps (vacations, call-outs, transitions).
• Identify operational inefficiencies and help implement improvements.
• Help onboard and train new staff, including instilling brand values.
• Ensure each shop delivers consistent, euphoric guest experiences.
• Monitor store performance and provide feedback to GMs and upper leadership.
• Represent the brand at community events or in-store promotions as needed.

Skills

Food service mgmt

Retail mgmt

Job description

Ben & Jerry's Connecticut is seeking a Traveling Area Manager to float between three scoop shops in New Jersey and surrounding areas. You'll jump in behind the counter during rushes, coach shift leads, and support grand openings or local events to keep shops running smoothly and staff feeling supported.

You'll travel between locations, assist with daily operations, staffing, and training, and help implement improvements while representing the brand at community events.