District Manager

Ben & Jerrys CT/RI/NJ; Hoboken (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

A well-known ice cream brand is seeking an Assistant District Manager in Hoboken, NJ. This full-time role involves overseeing multiple scoop shops, managing staff, ensuring excellent customer service, and handling financial reporting. Ideal candidates will have experience in operations and team management. Availability for long shifts, including weekends, is required.

Qualifications

• Experience in managing staff and operations in a retail or food service environment.
• Ability to maintain high customer satisfaction and manage multiple tasks efficiently.
• Strong financial acumen for payroll and budgeting.

Responsibilities

• Oversee daily operations of multiple scoop shops.
• Train and coach staff, ensuring customer service excellence.
• Manage inventory and financial reporting across shops.

Skills

Staff management

Customer service

Financial reporting

Training

Operations management

Job description

Overview

Assistant District Manager (ADM)

We're looking for an ADM to help oversee multiple Ben & Jerry's scoop shops(Hoboken, Ridgewood & Riverwalk). This role covers operations, staff management, training, customer service, equipment upkeep, and financial reporting. You'll be hands-on, coaching teams, keeping shops running smoothly, and making sure customers leave happy.

Schedule

Schedule (Spring-Fall):

Full-time in NJ shops. Expect 5 long shifts per week (10-11 hrs) plus weekends/nights. Mileage reimbursement applies between store locations.

What You'll Do

• Keep shops running: scheduling, staffing, training, coaching, and jumping in when needed.
• Oversee customer service, cake orders/decorating, and off-site catering/events.
• Manage inventory, deliveries, cleanliness, and equipment upkeep.
• Handle financial reporting, labor goals, payroll, and expense tracking.
• Ensure compliance with policies, safety, and standards.
• Support 25-60 staff across shops, building a strong, motivated team.