Multi-Store Paint Customer Experience Specialist

Sherwin-Williams; Harrisburg (Dauphin County); On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist for our Harrisburg area stores. You will assist retail and wholesale customers, determine product needs, and provide recommendations while ensuring accuracy in transactions and displays. You’ll work to meet sales goals and maintain store presentation.

The role involves interaction with customers, including minors, with emphasis on safety, product knowledge, and timely resolution of concerns. Training and benefits apply.

Qualifications

• Minimum age of 18 years.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 70 lbs occasionally and 50 lbs frequently.
• Willing to work evenings and weekends as needed.
• Internal Sherwin-Williams employees must meet performance expectations.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition assigned areas.

Job description

Sherwin-Williams is hiring a Customer Service Specialist for our Harrisburg area stores. You will assist retail and wholesale customers, determine product needs, and provide recommendations while ensuring accuracy in transactions and displays. You’ll work to meet sales goals and maintain store presentation.

The role involves interaction with customers, including minors, with emphasis on safety, product knowledge, and timely resolution of concerns. Training and benefits apply.