Multi-State Payroll Operations & Compliance Specialist

Mercury; Portland (OR); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Mercury is seeking a Payroll Operations Specialist to support compliance infrastructure for multi-state payroll operations. You will own workflows across state registrations, employer accounts, workers' compensation, and related requirements, collaborating with government agencies, carriers, and internal teams to resolve issues and ensure smooth payroll processes.

Ideal candidates bring 2+ years in payroll Ops or related fields, strong ownership, and excellent problem-solving and communication

Qualifications

• 2+ years of experience in payroll operations, state or business registrations, workers' compensation, insurance operations, compliance operations, or a related field.
• Strong ownership and ability to manage work from intake through resolution with limited oversight.
• Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
• Excellent attention to detail with the ability to manage multiple deadlines and workflows.
• Strong written and verbal communication skills with a customer-focused approach.
• Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
• Curiosity and willingness to develop deep subject-matter expertise.

Responsibilities

• Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers' compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
• Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
• Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
• Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
• Investigate and resolve registration, account access, policy, coverage, and other operational issues.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
• Identify recurring issues and improve processes, documentation, controls, and automation.
• Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
• Support other Payroll Operations initiatives and duties as business and team needs evolve.

Job description

Mercury is seeking a Payroll Operations Specialist to support compliance infrastructure for multi-state payroll operations. You will own workflows across state registrations, employer accounts, workers' compensation, and related requirements, collaborating with government agencies, carriers, and internal teams to resolve issues and ensure smooth payroll processes.

Ideal candidates bring 2+ years in payroll Ops or related fields, strong ownership, and excellent problem-solving and communication