Multi-State Judicial Operations Lead

The Mortgage Law Firm; United States; On-site; USD 95,000 - 140,000; Full time

Job summary

The Mortgage Law Firm seeks an Operations Manager to oversee day‑to‑day operations for foreclosure, litigation, deed‑in‑lieu, eviction, and related judicial processes across the states listed. This hands‑on leadership role partners with attorneys, paralegals, supervisors, and staff to ensure timely file progression, quality control, and risk management.

You will establish standardized workflows, monitor timelines, resolve escalations, and drive continuous improvement in a fast‑paced legal

Qualifications

• Bachelor’s degree in Business Administration, Legal Studies, Operations Management, or a related field preferred.
• Minimum of five years of experience in mortgage default servicing, judicial foreclosure, litigation support, eviction operations, deed‑in‑lieu operations, or related legal operations.
• Minimum of three years of management or supervisory experience preferred.
• Experience working in a mortgage law firm or mortgage servicing environment strongly preferred.

Responsibilities

• Oversee operational processes supporting litigation, deed‑in‑lieu, and eviction inventories.
• Identify process gaps and inconsistencies that affect timelines, quality, compliance, or client satisfaction.
• Monitor contested, complex, aged, and high‑risk matters requiring elevated operational oversight.
• Work closely with attorneys and legal staff regarding operational requirements, deadlines, documentation, and escalations.
• Establish and maintain standardized workflows, checklists, controls, and reporting where appropriate.
• Ensure handoffs between foreclosure, litigation, deed in lieu, eviction, title, and other affected departments are documented and completed.
• Serve as the primary operational escalation point for assigned judicial services.
• Research, track, and resolve escalated matters affecting timelines, compliance, client expectations, or workflow efficiency.
• Conduct root-cause analysis for recurring issues and service failures.
• Develop corrective-action plans, assign ownership, establish deadlines, and monitor completion.
• Partner with clients, attorneys, and internal departments to resolve operational concerns.
• Track escalation trends and provide concise reporting to the Director of Judicial Operations and other leadership.
• Establish and maintain quality-review processes for assigned judicial operations.
• Validate adherence to client requirements, court requirements, investor guidelines, firm policies, and documented procedures.
• Conduct file audits, operational reviews, and targeted reviews of high‑risk process steps.
• Monitor recurring defects and implement corrective and preventive measures.
• Maintain current procedures, checklists, training materials, and reference resources.
• Support client audits, internal reviews, and compliance initiatives.
• Evaluate workflows and implement improvements that increase efficiency, accuracy, transparency, and service quality.
• Support technology initiatives, automation efforts, workflow redesign, and case‑management system enhancements affecting judicial operations.
• Translate client directives, legal requirements, and operational changes into documented procedures and staff instructions.
• Lead implementation of new or revised workflows, including testing, training, rollout, and post‑implementation review.
• Coordinate with other departments when process changes affect shared workflows or handoffs.
• Provide direct day‑to-day leadership, coaching, and support to judicial operations staff.
• Assign work, set priorities, review quality, and maintain appropriate coverage.
• Participate in interviewing, hiring, onboarding, training, and performance management.
• Develop subject‑matter expertise and accountability throughout the department.
• Establish cross‑training and succession coverage for critical processes.
• Address performance, attendance, conduct, training, and workflow issues promptly in coordination with Human Resources and the Director of Judicial Operations.
• Promote teamwork, responsiveness, professional communication, and continuous improvement.
• Develop effective working relationships with clients and internal business partners.
• Participate in discussions involving operational performance, escalations, scorecards, audits, and process improvements.
• Communicate operational risks, emerging issues, and corrective actions proactively.
• Use scorecards, client feedback, metrics, and escalation trends to identify improvement opportunities.
• Ensure operational commitments and follow‑up items are completed accurately and timely.

Skills

Leadership

Problem-solving

Communication

Project management

Process improvement

Risk management

Team coaching

Education

Bachelor’s degree in Business Administration, Legal Studies, Operations Management, or related field

Tools

Microsoft 365

Case-management systems

Reporting tools

Job description

The Mortgage Law Firm seeks an Operations Manager to oversee day‑to‑day operations for foreclosure, litigation, deed‑in‑lieu, eviction, and related judicial processes across the states listed. This hands‑on leadership role partners with attorneys, paralegals, supervisors, and staff to ensure timely file progression, quality control, and risk management.

You will establish standardized workflows, monitor timelines, resolve escalations, and drive continuous improvement in a fast‑paced legal