Senior Operations Manager, Judicial Services

The Mortgage Law Firm; Town of Texas (WI); On-site; USD 95,000 - 150,000; Full time

Job summary

The Mortgage Law Firm is seeking an Operations Manager to oversee the daily judicial operations across multiple states, including California, Texas, and others, ensuring timely progress, quality, and client satisfaction. This hands-on leadership role partners with attorneys, paralegals, and staff to optimize workflows and monitoring systems.

You will lead process improvements, establish standardized workflows, and mentor operations staff while maintaining strong client relationships and

Qualifications

• Bachelor's degree in Business Administration, Legal Studies, Operations Management, or related field preferred.
• Minimum of five years of mortgage default servicing or related legal operations experience.
• Minimum of three years of management or supervisory experience preferred.
• Experience with multi-state judicial operations strongly preferred.
• Experience working in a mortgage law firm or mortgage servicing environment strongly preferred.

Responsibilities

• Oversee day-to-day judicial operations, escalation management, and inventory progression.
• Partner with attorneys and staff to ensure timelines, documentation, and client expectations are met.
• Develop standardized workflows, checklists, controls, and reporting.
• Lead staff development, performance management, and succession planning.
• Monitor quality controls, compliance with client and investor guidelines, and risk management.
• Drive process improvements and technology initiatives affecting operations.

Skills

Operational leadership

Process improvement

Risk management

Multi-state experience

Stakeholder management

Education

Bachelor's degree in Business Administration or related field

Tools

Case-management software

Microsoft 365

Job description

The Mortgage Law Firm is seeking an Operations Manager to oversee the daily judicial operations across multiple states, including California, Texas, and others, ensuring timely progress, quality, and client satisfaction. This hands-on leadership role partners with attorneys, paralegals, and staff to optimize workflows and monitoring systems.

You will lead process improvements, establish standardized workflows, and mentor operations staff while maintaining strong client relationships and