Multi-State Field Service Leader - Heavy Equipment

CSS; Raleigh (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

CSS is seeking a Supervisor - Field Service to lead day-to-day operations for a team of service technicians across multiple states. You will manage routes, coordinate resources, and schedule work to meet customer contracts, while ensuring safety and quality standards.

The role requires heavy equipment operation skills, geographic mobility, and up to 30% overnight travel. You will liaise with stakeholders and drive on-time completion of service projects in a dynamic field environment.

Qualifications

• Bachelor's degree in business is required.
• Forklift certification required; OSHA 10 and OSHA 30 certification preferred.
• 3–5 years of heavy equipment operation.
• 3–5 years of supervision experience in a construction environment.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction, or mechanical products.
• Strong time management skills.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Ability to follow verbal and/or written instructions.
• Ability to operate hand and power tools and equipment.
• Willingness to travel up to 30%.

Responsibilities

• Directs and manages service routes development from beginning to end according to the customer contract.
• Provides daily direction to Field Service Technicians to ensure timely completion of service routes.
• Liaises with project stakeholders on an ongoing basis and directs customer interaction.
• Sets and manages project expectations with team members and other stakeholders.
• Tracks project milestones and delivers progress reports, proposals, and requirements documentation.
• Proactively manages changes in service routes scope and devises contingency plans.
• Inspects work progress and equipment to verify safety and compliance with specifications.
• Ensures a safe working environment and follows safety regulations.
• Completes monthly safety reporting.
• Performs other duties as assigned.

Skills

Driver's license

Time management

Communication skills

Interpersonal skills

Multi-tasking

Travel willingness

Field leadership

Education

Bachelor's degree in business

Tools

Forklift certified

Heavy equipment operation

OSHA 10/30 certification

Job description

CSS is seeking a Supervisor - Field Service to lead day-to-day operations for a team of service technicians across multiple states. You will manage routes, coordinate resources, and schedule work to meet customer contracts, while ensuring safety and quality standards.

The role requires heavy equipment operation skills, geographic mobility, and up to 30% overnight travel. You will liaise with stakeholders and drive on-time completion of service projects in a dynamic field environment.