Multi-Site Warehouse Operations Leader

FHI; Cheshire (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

FHI in North Haven, CT is seeking an Area Operations Manager to lead operations across multiple client locations. You will direct Site Managers, ensure safety, staffing, quality, productivity, and financial targets are met, and connect site execution with regional leadership.

The role requires frequent travel, strong leadership, coaching, and the ability to drive continuous improvement while maintaining compliance and a customer-focused mindset.

Qualifications

• Site Manager or equivalent operational leadership experience.
• Experience managing performance, safety, staffing, and customer relationships in warehouse, logistics, distribution, or supply chain.
• Experience coaching, developing, and leading other leaders.
• Multi-site leadership experience preferred.

Responsibilities

• Provides direct leadership, coaching, and accountability to the Site Managers at multiple assigned customer locations.
• Travels regularly between assigned customer locations to maintain leadership visibility and ensure consistent operational execution.
• Partners with Site Managers to achieve safety, staffing, quality, productivity, associate relations, and financial goals.
• Conducts regular site visits, operational reviews, safety inspections, and business assessments.
• Reviews operational KPIs and works with Site Managers to develop and execute action plans for performance gaps.
• Communicates with customer leadership and serves as an escalation point for operational concerns at assigned locations.
• Partners with Talent Acquisition to maintain an adequate candidate pipeline and appropriate staffing levels.
• Supports Site Managers with hiring, development, promotions, corrective action, and terminations of associates.
• Ensures consistent compliance with company policies, procedures, audit requirements, and applicable federal, state, and local laws.
• Promotes a strong safety culture through routine inspections, coaching, reporting, and corrective action.
• Identifies and develops high-potential leaders and maintains succession plans for assigned locations.
• Collaborates with the Regional Operations Manager and support departments to implement company initiatives and continuous improvement efforts.
• Supports budgeting, labor management, payroll oversight, and financial performance monitoring for assigned locations.
• Provides regular operational updates, risks, and recommendations to regional leadership.
• Duties, responsibilities, and activities may change at any time at the discretion of management.

Skills

Warehouse operations

Leadership

Staffing & hiring

Safety management

Budgeting & finance

Multi-site leadership

Analytics

Communication

Tools

Microsoft Office

Job description

FHI in North Haven, CT is seeking an Area Operations Manager to lead operations across multiple client locations. You will direct Site Managers, ensure safety, staffing, quality, productivity, and financial targets are met, and connect site execution with regional leadership.

The role requires frequent travel, strong leadership, coaching, and the ability to drive continuous improvement while maintaining compliance and a customer-focused mindset.