Multi-Site Technology Operations Administrator

Middleburg Communities; Vienna (VA); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Health and wellness benefits

Company-funded HSA

Dental plan

Vision plan

Paid time off

Volunteer time

Company-paid holidays

401(k) match

Life and AD&D insurance

Educational reimbursement

Job summary

Middleburg Communities seeks an hands-on Technology Operations Administrator to own day-to-day technology operations across offices, sites, and communities. You will deploy, maintain, and retire devices, coordinate with an MSP, and manage asset records with a focus on security and reliability.

This role requires 5–7 years in IT operations, strong organizational skills, and the ability to travel to sites. You will support onboarding, offboarding, and procurement, ensuring smooth technology

Qualifications

• 5-7 years in IT support, desktop or endpoint support, technology operations, or a similar hands-on technical role
• Hands-on competence with business computers, mobile devices, and common workplace technology, including hardware troubleshooting, upgrades, and imaging
• Working knowledge of networking fundamentals - addressing, DNS, DHCP, wireless - and the ability to troubleshoot connectivity at a site level
• Practical understanding of security hygiene: access control, multi-factor authentication, patching, least privilege, and phishing awareness
• Experience maintaining equipment inventory or asset records, and comfort working within defined access boundaries, change approval, and documentation requirements
• Strong organization and follow-through - you close loops without being reminded
• A good manner with people: patient, approachable, and calm under pressure, with the ability to explain technology clearly to colleagues at every level of comfort and seniority

Responsibilities

• Own lifecycle of company-issued technology: configuration, deployment, maintenance, repair, refresh, and retirement
• Perform hands-on hardware work - upgrades, component replacement, imaging, peripheral and workstation setup
• Administer user accounts, group membership, and access within defined boundaries and approval processes
• Work with our support partner to keep devices current on patching, updates, and security agent compliance
• Maintain conference room, presentation, and shared-office technology in reliable working order
• Onboarding and offboarding - Partner with People & Culture and hiring managers so every new team member has working equipment, accounts, and access on day one
• Asset records - Maintain a trustworthy inventory of all technology assets - who has what, where it is, and where it sits in its lifecycle
• Procurement - Prepare purchase requests, quotes, and orders for approval; coordinate delivery, warranty claims, and returns
• Cellular and connected devices - Administer service plans and connected device programs: activations, transfers, renewals, plan changes, and usage review
• Spend and allocation - Track licensing counts, subscriptions, and renewal dates; support monthly allocation of technology and telecom costs across business units and properties; reconcile invoices
• Vendor coordination - Serve as day-to-day coordinator with our support partner and with hardware, carrier, and service vendors
• Documentation - Maintain runbooks, checklists, configuration records, and standard procedures so the work is repeatable
• Audit and compliance support - Partner with the CTO on insurance questionnaires, investor and lender diligence, and periodic access reviews
• Continuous improvement - Identify recurring problems and repetitive manual work, and propose better ways to handle them

Skills

IT support

Desktop/endpoint support

Networking basics

Security hygiene

Asset inventory

Customer service

Communication

Education

Associate’s or Bachelor’s degree in Information Technology, Business, or related field

Tools

MSP coordination

Endpoint management tools

IT ticketing systems

Job description

Middleburg Communities seeks an hands-on Technology Operations Administrator to own day-to-day technology operations across offices, sites, and communities. You will deploy, maintain, and retire devices, coordinate with an MSP, and manage asset records with a focus on security and reliability.

This role requires 5–7 years in IT operations, strong organizational skills, and the ability to travel to sites. You will support onboarding, offboarding, and procurement, ensuring smooth technology