Multi-Site IT Operations Leader

Confidential Jobs; Detroit (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

Confidential Jobs is seeking an IT Site Leader to oversee IT infrastructure and end-user support across multiple sites in the region. The role focuses on reliability, security, and performance of local IT services, working with regional and global technology teams to support operations.

The ideal candidate will lead local IT operations, manage critical infrastructure, and drive continuous improvement while aligning with corporate IT standards and security requirements.

Qualifications

• Bachelor's degree in IT or a related field.
• 3–5+ years in IT infrastructure and operations.
• 1–3+ years in leadership/management within IT.
• Experience supporting multi-site operations.
• Fluent English; additional languages are a plus.

Responsibilities

• Oversee daily IT operations across multiple sites within the country.
• Ensure availability, performance, and reliability of local IT infrastructure and services.
• Lead end-user support for hardware, software, and network issues.
• Serve as escalation point for major incidents.
• Implement monitoring, reporting, and continuous improvement of IT services.
• Ensure compliance with IT policies, standards, and security requirements.
• Partner with site leadership to address tech-enabled business needs.
• Develop and coach the local IT operations team.
• Collaborate with regional/global IT teams on initiatives.
• Build relationships with stakeholders to align IT with operations.

Skills

IT infrastructure

Networking

End-user support

ITIL

Cybersecurity

Leadership

Communication

Multicultural teamwork

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline

Tools

ITSM tools

Vendor management systems

Job description

Confidential Jobs is seeking an IT Site Leader to oversee IT infrastructure and end-user support across multiple sites in the region. The role focuses on reliability, security, and performance of local IT services, working with regional and global technology teams to support operations.

The ideal candidate will lead local IT operations, manage critical infrastructure, and drive continuous improvement while aligning with corporate IT standards and security requirements.