Technology Operations Administrator

Middleburg Communities; Vienna (VA); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Health and wellness benefits

Company-funded HSA

Dental plan

Vision plan

Paid time off

Volunteer time

Company-paid holidays

401(k) match

Life and AD&D insurance

Educational reimbursement

Job summary

Middleburg Communities seeks an hands-on Technology Operations Administrator to own day-to-day technology operations across offices, sites, and communities. You will deploy, maintain, and retire devices, coordinate with an MSP, and manage asset records with a focus on security and reliability.

This role requires 5–7 years in IT operations, strong organizational skills, and the ability to travel to sites. You will support onboarding, offboarding, and procurement, ensuring smooth technology

Qualifications

• 5-7 years in IT support, desktop or endpoint support, technology operations, or a similar hands-on technical role
• Hands-on competence with business computers, mobile devices, and common workplace technology, including hardware troubleshooting, upgrades, and imaging
• Working knowledge of networking fundamentals - addressing, DNS, DHCP, wireless - and the ability to troubleshoot connectivity at a site level
• Practical understanding of security hygiene: access control, multi-factor authentication, patching, least privilege, and phishing awareness
• Experience maintaining equipment inventory or asset records, and comfort working within defined access boundaries, change approval, and documentation requirements
• Strong organization and follow-through - you close loops without being reminded
• A good manner with people: patient, approachable, and calm under pressure, with the ability to explain technology clearly to colleagues at every level of comfort and seniority

Responsibilities

• Own lifecycle of company-issued technology: configuration, deployment, maintenance, repair, refresh, and retirement
• Perform hands-on hardware work - upgrades, component replacement, imaging, peripheral and workstation setup
• Administer user accounts, group membership, and access within defined boundaries and approval processes
• Work with our support partner to keep devices current on patching, updates, and security agent compliance
• Maintain conference room, presentation, and shared-office technology in reliable working order
• Onboarding and offboarding - Partner with People & Culture and hiring managers so every new team member has working equipment, accounts, and access on day one
• Asset records - Maintain a trustworthy inventory of all technology assets - who has what, where it is, and where it sits in its lifecycle
• Procurement - Prepare purchase requests, quotes, and orders for approval; coordinate delivery, warranty claims, and returns
• Cellular and connected devices - Administer service plans and connected device programs: activations, transfers, renewals, plan changes, and usage review
• Spend and allocation - Track licensing counts, subscriptions, and renewal dates; support monthly allocation of technology and telecom costs across business units and properties; reconcile invoices
• Vendor coordination - Serve as day-to-day coordinator with our support partner and with hardware, carrier, and service vendors
• Documentation - Maintain runbooks, checklists, configuration records, and standard procedures so the work is repeatable
• Audit and compliance support - Partner with the CTO on insurance questionnaires, investor and lender diligence, and periodic access reviews
• Continuous improvement - Identify recurring problems and repetitive manual work, and propose better ways to handle them

Skills

IT support

Desktop/endpoint support

Networking basics

Security hygiene

Asset inventory

Customer service

Communication

Education

Associate’s or Bachelor’s degree in Information Technology, Business, or related field

Tools

MSP coordination

Endpoint management tools

IT ticketing systems

Job description

Brief Description

Middleburg is a vertically integrated real estate investment, development, construction, and management company creating high-quality rental communities in the highest-growth markets in the United States. We support 250+ employees across three corporate offices, roughly 20 apartment communities, and active construction sites. The Technology Operations Administrator owns the day-to-day execution of technology operations for our people and our locations - devices, hardware, connected technology, asset records, and vendor coordination. If an employee needs working equipment on day one, if a leasing office needs its technology documented and functioning, or if a new community needs technology in place, this role makes it happen. This is a hands-on execution role. The Chief Technology Officer sets technical direction, standards, and platform decisions, and will be directly involved in coaching you and developing your technical range. You own carrying those standards out consistently and improving the processes around them. You will also partner with our accounting group on asset records, purchase requests, and allocating technology and telecom costs across business units and properties. An outside support partner (a managed services provider) handles first-line ticketing and support, and you will be our day-to-day coordinator with them. We are looking for someone with solid technical fundamentals who shows up ready to work and learn, takes personal ownership of outcomes, and is genuinely bothered by processes that are messier than they need to be. Just as important, we are looking for someone people are glad to see walk through the door. Much of this job happens face to face - at a leasing office, on a job site, at someone's desk - often with a person who is frustrated and behind on their day. Patience, a friendly manner, and the ability to explain things without making anyone feel foolish matter as much here as technical skill.

Essential Duties and Responsibilities:

Devices and Endpoints (the core of this role)

• Own the lifecycle of company-issued technology: configuration, deployment, maintenance, repair, refresh, and retirement
• Perform hands-on hardware work - upgrades, component replacement, imaging, peripheral and workstation setup
• Administer user accounts, group membership, and access within defined boundaries and approval processes
• Work with our support partner to keep devices current on patching, updates, and security agent compliance
• Maintain conference room, presentation, and shared-office technology in reliable working order

Operations and Administration

• Onboarding and offboarding - Partner with People & Culture and hiring managers so every new team member has working equipment, accounts, and access on day one, and execute transfers and departures completely and on schedule: device recovery, account deactivation, access removal, no gaps
• Team Member support - Be a responsive, patient, and genuinely helpful resource for technology questions from every location; provide attentive support for leadership, firm meetings, and events; build simple, usable how-to and onboarding materials
• Asset records - Maintain a trustworthy inventory of all technology assets - who has what, where it is, and where it sits in its lifecycle - including tagging, periodic physical audits, and reporting (we have a platform in place that you will be trained on)
• Procurement - Prepare purchase requests, quotes, and orders for approval; coordinate delivery, warranty claims, and returns
• Cellular and connected devices - Administer service plans and connected device programs: activations, transfers, renewals, plan changes, and usage review
• Spend and allocation - Track licensing counts, subscriptions, and renewal dates; support monthly allocation of technology and telecom costs across business units and properties; reconcile invoices against records; surface savings such as unused licenses, redundant services, and plan optimization
• Vendor coordination - Serve as day-to-day coordinator with our support partner and with hardware, carrier, and service vendors; drive tickets and escalations to closure and hold partners to their response commitments
• Documentation - Maintain runbooks, checklists, configuration records, and standard procedures so the work is repeatable and does not live in one person's head
• Audit and compliance support - Partner with the CTO on insurance questionnaires, investor and lender diligence, and periodic access reviews, primarily by gathering accurate records and evidence
• Continuous improvement - Identify recurring problems and repetitive manual work, and propose better ways to handle them

Sites and Field Support (approximately 30% travel)

• Travel to offices, apartment communities, and construction sites to deploy, support, and document technology in place
• Be the friendly, familiar face of technology at our sites - build real relationships with community and construction teams who do not see IT in person often, and leave every visit with people feeling better supported than before you arrived
• Build and maintain a site-level record of technology at every location: office equipment, network and wireless hardware, connectivity and carrier details, phone systems, access control and badging, cameras, package and kiosk technology, and shared devices
• Support new community openings, office expansions, and location technology projects
• Perform routine administration and monitoring of site network equipment and connectivity under the CTO’s standards; troubleshoot site-level issues and elevate design and architecture matters
• Verify that backup, remote access, and continuity processes are actually working, not just configured
• Provide hands-on support and informal training to site teams, and drive consistency of standards across locations

Requirements

Knowledge and Experience

Required

• 5-7 years in IT support, desktop or endpoint support, technology operations, or a similar hands-on technical role
• Hands-on competence with business computers, mobile devices, and common workplace technology, including hardware troubleshooting, upgrades, and imaging
• Working knowledge of networking fundamentals - addressing, DNS, DHCP, wireless - and the ability to troubleshoot connectivity at a site level
• Practical understanding of security hygiene: access control, multi-factor authentication, patching, least privilege, and phishing awareness
• Experience maintaining equipment inventory or asset records, and comfort working within defined access boundaries, change approval, and documentation requirements
• Strong organization and follow-through - you close loops without being reminded
• A good manner with people: patient, approachable, and calm under pressure, with the ability to explain technology clearly to colleagues at every level of comfort and seniority, and to stay gracious when someone is stressed or the timing is bad
• Genuine willingness to be coached, to learn our way of doing things, and to grow into greater responsibility
• Valid driver’s license, reliable transportation, and ability to travel approximately 30%
• Ability to lift and move computer and network equipment weighing up to 50 pounds, with or without reasonable accommodation
• Associate’s or Bachelor’s degree in Information Technology, Business, or a related field, or equivalent practical experience

Preferred

• Experience supporting both Windows and Apple devices
• Exposure to endpoint or mobile device management, asset management, or ticketing and IT service management practices
• Foundational certifications such as CompTIA A+, Network+, or Security+
• Experience supporting geographically distributed locations and working alongside an outsourced IT provider
• Familiarity with cellular services, connected devices, access control, cameras, or phone systems
• Exposure to real estate, property management, construction, development, hospitality, or other multi-site operating businesses

Summary

What we can offer you

• The expected salary range for this position is $70,000-150,000, plus performance-based bonus incentive potential, depending on experience, skills, and qualifications.
• Great benefits - We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from two medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you - Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture - We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Who is Middleburg Communities?

At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners. Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value. https://middleburg.com/

Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.