Maintenance Manager

ISS Facility Services - North America; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

ISS Guckenheimer is seeking a Maintenance Manager to lead on-site technical services in a premium hospitality environment. You will be the single point of escalation for all onsite technical services and partner with clients and internal teams to deliver exceptional service.

You will oversee engineering operations across mechanical, electrical, HVAC, and life safety systems, develop the on-site team, and drive continuous improvement while ensuring safety and compliance.

Qualifications

• 10+ years in technical services / facilities engineering
• Experience in hospitality, hotels, or luxury environments
• EPA certification preferred; OSHA 10 required; OSHA 30 preferred
• Certifications in HVAC, electrical, mechanical, refrigeration, controls, plumbing are valuable
• Strong commercial and financial acumen in engineering contracts
• Proven people leader with excellent communication and stakeholder management skills
• Highly organized, detail-oriented, and outcome-driven

Responsibilities

• Lead on-site delivery of technical services, exceeding contractual obligations and ISS standards.
• Partner with the Key Account Manager and Technical Services Team for seamless client experience.
• Build relationships with client stakeholders and identify opportunities to improve service delivery and satisfaction

Skills

Leadership

Communication

Stakeholder management

Organizational focus

Education

EPA Universal Certification

OSHA 10

OSHA 30

Job description

Maintenance Manager – Technical Services

Be the technical leader behind exceptional experiences.

At ISS Guckenheimer, we create places where people thrive. As a Maintenance Manager, you will play a critical leadership role in delivering world-class Technical Services within a premium hospitality environment—ensuring our client’s site operates flawlessly, safely, and efficiently.

You’ll be the single point of escalation for all onsite technical services and a trusted partner to our client and internal stakeholders. This is a highly visible role where leadership, operational excellence, and service mindset come together.

What You’ll Do

Client Experience & Service Excellence

• Lead the end-to-end delivery of technical services on site, ensuring contractual obligations and ISS service standards are consistently exceeded.
• Partner closely with the Key Account Manager and Technical Services Team to deliver a seamless, “one team” client experience.
• Build strong relationships with client stakeholders and proactively identify opportunities to enhance service delivery and satisfaction.

Operations & Engineering Leadership

• Oversee all facility engineering operations, including mechanical, electrical, HVAC, controls, plumbing, and life safety systems.
• Lead, develop, and inspire the onsite technical services team (recruitment, performance, payroll, training, development).
• Implement and optimize ISS engineering platforms, systems, reporting, and standard operating procedures.
• Drive best practices, benchmarking, and continuous improvement initiatives across the site.

Financial & Commercial Management

• Own the financial performance of technical services on site, including revenue, expenses, and third-party spend.
• Deliver on cost savings initiatives, account savings glide paths, and engineering growth targets.
• Identify cross-sell opportunities and collaborate with other ISS service lines to expand value on site.

Contract, Compliance & Risk

• Ensure full compliance with the IFM Master Service Agreement, KPIs, SLAs, and change control processes.
• Champion Health & Safety, driving a zero-accident culture and best-in-class EHS practices.
• Ensure engineering practices meet all legal, statutory, and contractual requirements.
• Lead training, certifications, and “License to Operate” programs to continuously upskill the team.

Who You Are

You’re a hands-on technical leader with a passion for service, hospitality, and operational excellence. You thrive in premium environments, anticipate client needs, and take pride in delivering seamless, high-touch experiences.

Ideal Experience & Qualifications

• 10+ years of experience in technical services / facilities engineering (IFM preferred).
• Background in hospitality, hotels, restaurants, private clubs, or luxury environments.
• Universal EPA certification (preferred).
• OSHA 10 required, OSHA 30 preferred.
• Additional certifications in HVAC, electrical, mechanical, refrigeration, controls, plumbing, etc.
• Strong commercial and financial acumen in engineering contracts.
• Proven people leader with excellent communication and stakeholder management skills.
• Highly organized, detail-oriented, and outcome-driven.

Why Join ISS Guckenheimer?

At ISS, you’re not just managing facilities—you’re creating environments that inspire people every day.

We Offer

• A leadership role within a global, purpose-driven organization
• Exposure to high-profile clients and premium hospitality environments
• Real career growth across Technical Services, Operations, and Account Leadership
• A culture built on respect, collaboration, innovation, and excellence

This role requires the ability to work in an active facilities environment, including lifting up to 80 lbs, standing/walking/climbing daily, exposure to mechanical systems, and working under time-sensitive conditions.

Ready to lead the technical heartbeat of a world-class site?

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.