Key Account Facilities Manager

ISS Facility Services - North America; Fort Worth (TX); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Sign-On Bonus of $5,000

Job summary

An established industry player is seeking a Key Account Manager to ensure operational excellence and client satisfaction. In this pivotal role, you will leverage your extensive general management experience to build strong client relationships, lead a dedicated team, and drive continuous improvement in facilities services. Your entrepreneurial mindset will enable you to anticipate client needs and exceed expectations in a fast-paced environment. This dynamic position offers the opportunity to make a significant impact while fostering a culture of safety and innovation. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• 5+ years of General Management experience in Facilities Management.
• Bachelor’s degree required, Master’s preferred.

Responsibilities

• Manage high-quality, cost-effective facilities services for clients.
• Lead employee training and development programs.

Skills

General Management

Leadership

Client Relationship Management

Problem Solving

Decision Making

Coaching and Teaching

Adaptability

Communication

Education

Bachelor’s degree in Hospitality, Business, or similar

Master’s degree

Tools

Google Docs

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Title: Key Account Manager

Company: ISS Facility Services - North America

Base Pay Range

$125,000.00/yr - $140,000.00/yr

Sign-On Bonus: This position is eligible for a $5,000 sign-on bonus.

Key Purpose

The Key Account Manager is responsible for ensuring all functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement and will drive and optimize performance and contract obligations, deploying ISS standard processes and concepts.

Success Criteria

• Build and grow the account and organization with an entrepreneurial mindset.
• Anticipate client needs, deliver on those needs, and exceed expectations.
• Identify opportunities and solve for deficiencies before they become long-term issues.
• Adapt and pivot in a fast-paced and demanding environment.

Key Areas of Collaboration and Influence

• Develop, manage agendas, and lead weekly management team meetings.
• Effectively communicate, motivate, and interact with all levels within the organization.
• Create and develop relationships with local vendors and department leads.
• Manage client and customer relationships.

Ideal Candidate Experience

• 5+ years of General Management experience in Facilities Management.
• Bachelor’s degree in Hospitality, Business, or similar required; Master’s degree is highly preferred.
• Proven track record of leadership: building, managing, and leading large teams.
• Positive attitude and dependable under pressure.
• Passion for hospitality, innovation, and creative experiences.
• Successful coaching and teaching skills.
• Creating a culture of workplace safety.
• Proven ability to maximize budget and enhance user experience.
• Good judgement and decision-making skills.
• Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint.
• Client interaction experience in both informal and formal settings.
• Ability to work independently and in a team.
• Ability to work in a fast-paced and changing environment.

Key Accountabilities

• Satisfy the needs of the client and customer by providing high-quality, cost-effective facilities services.
• Interview and hire unit staff employees in accordance with regulations.
• Participate and lead in establishing employee training and development programs.
• Maintain accurate and timely accounting and financial records.
• Establish effective communication channels with customers and client management.
• Manage the planning of procurement, inventory control, and supply chain activities.
• Train staff on building and maintaining client and customer relationships.
• Schedule employees and conduct employee meetings.
• Coach employees and conduct performance appraisals.
• Work closely with leadership to review budgets and performance.
• Lead and maintain safety as a priority for all employees, customers, and clients.

Physical Demands & Work Environment

• Must be able to lift a minimum of 25lbs.
• Must adhere to the dress code.
• Ability to work under pressure and meet deadlines.

Company Commitment

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms.

Seniority Level

Director

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Facilities Services