Multi-Site Security Operations Manager

Citadel Security Inc.; Columbia Township (MO); On-site; USD 51,000 - 63,000; Full time

Job summary

Citadel Security USA seeks an experienced Operations Manager to oversee multi-site security operations in the Columbia, Missouri area. You will coordinate staffing, ensure licensing and post orders compliance, and partner with site leadership and clients to maintain service quality.

The role emphasizes scheduling, workforce management, and proactive problem-solving to uphold contractual requirements and high standards of professional service.

Qualifications

• High school diploma or GED required.
• 3–5 years of supervisory experience in private security, law enforcement, military, or a related field.
• Must be 21 years of age or older.
• Valid driver's license and reliable personal vehicle for travel.
• Ability to obtain and maintain required security licenses.
• Strong workplace communication and documentation skills.
• Ability to manage multiple priorities in changing conditions.
• Ability to work independently with District Managers and internal teams.
• Availability for Monday–Friday plus nights/weekends when needed.

Responsibilities

• Oversee day-to-day execution of operations and service requirements.
• Monitor staffing coverage and ensure posts are properly staffed.
• Identify operational challenges and develop practical solutions.
• Review service performance and follow up on issues impacting continuity or client satisfaction.
• Ensure field operations align with procedures, post orders, and contracts.
• Escalate significant issues to the District Manager as needed.
• Coordinate employee scheduling, call-offs, vacancies, and coverage.
• Monitor overtime and manage staffing for peak periods.
• Maintain accurate scheduling records and labor data.
• Support recruitment, onboarding, and staffing initiatives.
• Recordkeeping of credentials, licenses, and compliance requirements.
• Promote consistent service delivery and client relationships.

Skills

Multi-site coordination

Workforce scheduling

Overtime management

Employee qualification tracking

Licensing and compliance

Contract service delivery

Quality assurance

Client communication

Coaching and leadership

Documentation and recordkeeping

Timekeeping systems

Cross-functional collaboration

Education

High school diploma or GED

Associate's degree or higher in Criminal Justice/Business Admin/Management

Tools

TrackTik

Job description

Citadel Security USA seeks an experienced Operations Manager to oversee multi-site security operations in the Columbia, Missouri area. You will coordinate staffing, ensure licensing and post orders compliance, and partner with site leadership and clients to maintain service quality.

The role emphasizes scheduling, workforce management, and proactive problem-solving to uphold contractual requirements and high standards of professional service.