Multi-Property Concierge Operations Leader

Emprime Solutions; Jersey City (NJ); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Company parties

Zusammenfassung

Emprime Solutions LLC is seeking an experienced Concierge Operations Manager to oversee daily concierge operations across residential properties in Jersey City, NJ. This role involves supervising employees, managing schedules, coordinating payroll information, maintaining client relationships, and ensuring high-quality service for residents, guests, and property management teams.

This on-site leadership role requires strong organizational, communication, and problem-solving skills, with travel

Qualifikationen

• Experience in concierge services, hospitality, property management, customer service, or operations management.
• Previous supervisory or management experience required.
• Experience with employee scheduling, timesheets, attendance tracking, or payroll coordination preferred.

Aufgaben

• Oversee daily concierge operations across assigned residential properties.
• Recruit, interview, train, supervise, and evaluate concierge staff.
• Create and manage employee schedules to ensure adequate staffing and coverage.
• Conduct site visits to monitor service quality, employee attendance, uniforms, and professional conduct.
• Coordinate coverage for call-outs, absences, and scheduling changes.
• Address operational challenges and implement service improvements.

Kenntnisse

Staff supervision

Payroll coordination

Scheduling

Leadership

Multitasking

Bilingual English/Spanish

Tools

Microsoft Office

Timekeeping systems

HR/payroll software

Jobbeschreibung

Emprime Solutions LLC is seeking an experienced Concierge Operations Manager to oversee daily concierge operations across residential properties in Jersey City, NJ. This role involves supervising employees, managing schedules, coordinating payroll information, maintaining client relationships, and ensuring high-quality service for residents, guests, and property management teams.

This on-site leadership role requires strong organizational, communication, and problem-solving skills, with travel