Multi-Site Medical Administrative Assistant — Travel

Orthopedic Assoc of Hartford P; Hartford (CT); On-site; USD 40,000 - 52,000; Full time

Job summary

Orthopedic Associates of Hartford, P.C. is seeking an experienced Medical Administrative Assistant (MAA) to support our physicians across multiple suburban locations. The role requires travel weekly to various sites and a strong focus on patient experience and confidentiality.

The ideal candidate will have 2–3 years in a medical/surgical office, proficient Epic skills, and excellent communication. A proactive team player who can handle high call volumes and coordinate schedules is essential.

Qualifications

• At least two to three years of experience in a medical/surgical office.
• Excellent computer skills, including Epic and working with Epic queues.
• Superior written, oral communication, and customer service skills; able to communicate empathetically.
• Familiarity with medical terminology and coding.
• Strong problem-solving skills.
• Excellent organizational skills, detail oriented and able to prioritize and multi-task.
• Able to follow written and verbal directions.
• Ability to work collaboratively and efficiently within a team.
• Able to manage multiple phone lines simultaneously.
• A valid driver's license and reliable transportation for travel between our office locations.

Responsibilities

• Scheduling office visits, ancillary tests
• Heavy surgical scheduling
• Triaging calls
• Pre-certifying procedures and tests
• Answering a heavy volume of telephone calls
• Obtaining and/or verifying patient demographic information including health history and insurance information
• Checking out patients
• Scanning
• Ensuring patient confidentiality
• Working Epic queue's
• Regular communication with clinical and administrative staff
• Travel between our various sites is required
• Placing order, refill request

Skills

Customer service

Communication skills

Team player

Tools

Epic

Job description

Orthopedic Associates of Hartford, P.C. is seeking an experienced Medical Administrative Assistant (MAA) to support our physicians across multiple suburban locations. The role requires travel weekly to various sites and a strong focus on patient experience and confidentiality.

The ideal candidate will have 2–3 years in a medical/surgical office, proficient Epic skills, and excellent communication. A proactive team player who can handle high call volumes and coordinate schedules is essential.