Medical Administrative Assistant

Orthopedic Associates of Hartford; Hartford (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Orthopedic Associates of Hartford in Hartford, CT is seeking an experienced Medical Administrative Assistant to support our physicians and ensure a seamless patient experience. The role involves scheduling, triage, pre-certifications, and front-desk duties across multiple sites.

The ideal candidate will have 2–3 years in a medical office, proficient with Epic, strong communication skills, and a team-oriented, flexible approach in a fast-paced environment.

Qualifications

• 2–3 years of experience in a medical/surgical office.
• Excellent written and verbal communication and customer service skills.
• Familiarity with medical terminology and coding.
• Strong organizational skills, detail oriented, and able to multi-task.
• Ability to work collaboratively within a team and handle multiple phone lines.

Responsibilities

• Schedule office visits and ancillary tests.
• Coordinate heavy surgical scheduling and pre-certifications.
• Triaging calls and handling high call volume.
• Obtain and verify patient demographics and insurance information.
• Check out patients and manage front-desk workflows.
• Process scanning and maintain patient confidentiality.
• Work Epic queues and coordinate with clinical/administrative staff.
• Travel between orthopedic sites as required.
• Place orders and refill requests.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Tools

Epic

Epic queues

Job description

Medical Administrative Assistant

Orthopedic Associates of Hartford Hartford, Connecticut, United States

About this Position

Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups. In support of high-quality patient care, we are currently seeking an experienced Medical Administrative Assistant (MAA) to support our Physicians.

The MEA will be required to travel to several of our suburban locations weekly. Fast paced and challenging, you will interact with our physicians, patients, and other departments to provide the highest level of care for our patients.

The MAA's primary purpose is to provide administrative support to our physicians and create an exceptional experience for the patient. Functions of the job include, but may not be limited to:

• Scheduling office visits, ancillary tests
• Heavy surgical scheduling
• Triaging calls
• Pre-certifying procedures and tests
• Answering a heavy volume of telephone calls
• Obtaining and/or verifying patient demographic information including health history and insurance information
• Checking out patients
• Scanning
• Ensuring patient confidentiality
• Working Epic queue's
• Regular communication with clinical and administrative staff
• Travel between our various sites is required
• Placing order, refill request

Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions, be a highly committed team player, a proactive self-starter, dependable, and able to be flexible in a changing environment. Excellent customer service.

Requirements

Requirements of this position include, but may not be limited to:

• At least two- three years of experience in a medical/surgical office
• Excellent computer skills, including Epic and working with Epic queues
• Superior written, oral communication, and customer service skills; able to communicate empathetically
• Familiarity with medical terminology and coding
• Strong problem-solving skills
• Excellent organizational skills, detail oriented and able to prioritize and multi-task
• Able to follow written and verbal directions
• Ability to work collaboratively and efficiently within a team
• Able to manage multiple phone lines simultaneously
• A valid driver's licenseand reliable transportation for travel between our office locations.