Medical Administrative Assistant/Medical Receptionist

Connecticut Orthopaedics; Essex (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Connecticut Orthopaedics, serving the Greater New Haven and Fairfield County communities for 60 years, is seeking a Medical Administrative Assistant to join our busy orthopaedic practice in Essex. The role supports a physician team by handling patient calls, surgeries scheduling, and wide-ranging administrative tasks in a fast-paced environment.

Ideal applicants have 2+ years in medical administration, EMR experience, and strong Microsoft Office skills, with a focus on accuracy, patient

Qualifications

• Experience in Medical Administrative role with 2+ years; orthopedic experience is a plus.
• Proficient in EMR systems and Microsoft Office (Word, Excel).
• Excellent written and verbal communication; strong phone etiquette.
• Ability to work in a team and adapt to changing priorities quickly.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Surgical scheduling, including coordination with patient insurance authorizations.
• Manage high call volume; schedule appointments, renewals, and related paperwork.
• Coordinate with physician and clinical MA and with surgical sites.
• Work heavily in EMR to document patient information accurately.
• Ensure test results are received prior to surgery and distributed appropriately.
• Prepare paperwork, X-rays, and documents for surgeries.
• Process medical record requests from patients, attorneys and insurers.
• Handle mail, signatures, and correspondence for the provider.

Skills

HIPAA compliance

EMR proficiency

Communication skills

Teamwork

Medical terminology

Adaptability

Education

HS Diploma

Tools

EMR systems

Microsoft Office

Job description

Connecticut Orthopaedics has been named the

#1 Physician Practice in Orthopaedics in Connecticut for two consecutive years.

Do you want to become part of the largest private Orthopaedic practice in New England? Connecticut Orthopaedics has been serving patients in the Greater New Haven and Fairfield County communities for 60 years and is searching for an enthusiastic Medical Administrative Assistant to join our exceptional care team.

Are you an experienced Medical Administrative Assistant/Medical Receptionist or have significant administrative assistant experience and are looking to break into the medical field? We have a great opportunity to work for a busy orthopaedic practice and join our growing company! Apply to to become part of this dynamic team!

Job Summary

The Medical Administrative Assistant serves as the administrative member of a Physician’s team. This position fields patient calls, schedules surgeries, and stays abreast of all administrative patient needs in a fast-paced organization.

Location & Schedule

• Essex
• Monday - Friday, varing from 8:00am-5:00pm

Essential Responsibilities

• Surgical Scheduling, including coordination with patient Insurance Authorizations
• Managing the physician’s heavy call volume, largely patients requiring appointments, prescription renewal, worker’s compensation notes, FMLA paperwork, etc.
• Coordination with physician and clinical MA
• Coordination with various surgical sites
• Working heavily on the computer in the EMR (required high level skill) to accurately document necessary patient information
• Ensuring test results are received prior to surgery, responsible for reviewing tests and distributing appropriately to outside providers, facilities, etc.
• Coordination on the clinical floor with front desk, Xray staff, physician
• Preparing paperwork, x-rays, and other documents as needed for the physician to be available to take to surgeries
• Handle attorney record requests or other correspondence
• Locate and print all documents or orders in the fax que for the provider to sign off on and file and/or fax back to the appropriate location
• Handle medical record requests from patients, attorneys and insurance companies
• Process all incoming and outgoing mail for the provider and gather signatures when needed
• Performs other duties as assigned by their supervisor

Skills And Abilities

• Demonstrate knowledge and compliance of all HIPAA regulations
• Proficient computer skills, especially in EMR systems
• Excellent written and verbal communications skills and outstanding phone etiquette
• Ability to problem solve and work as a member of a team
• Knowledge of medical terminology
• Ability to adapt to changing situations

Experience/Educational Requirements

• Experience in a Medical Administrative role - 2+ years, Orthopedic experience is a plus
• Experience working in an EMR (electronic medical record)
• Ability to work well on a team, take direction from multiple people, adapt to changing priorities quickly without issue
• HS Diploma required
• Working knowledge with Microsoft suite of products (Word, Excel, etc.)