Multi-Site Medical Admin Assistant — Epic & Scheduling Pro

Orthopedic-Associates-of-Hartford; Hartford (CT); On-site; USD 36,000 - 60,000; Full time

Job summary

Orthopedic Associates of Hartford in Hartford, CT is seeking an experienced Medical Administrative Assistant (MAA) to support our physicians. The role involves scheduling visits, coordinating surgeries, triaging calls, and handling patient demographics and insurance information.

The MAA will travel weekly to suburban locations, interact with patients and staff, ensure confidentiality, manage Epic queues, and maintain an exceptional patient experience.

Qualifications

• 2–3 years of experience in a medical/surgical office.
• Excellent computer skills, including Epic and Epic queues.
• Superior written, oral communication, and customer service skills.
• Familiarity with medical terminology and coding.
• Strong problem-solving skills.
• Excellent organizational skills, detail oriented and able to prioritize and multi-task.
• Able to follow written and verbal directions.
• Ability to work collaboratively and efficiently within a team.
• Able to manage multiple phone lines simultaneously.
• A valid driver's license and reliable transportation for travel between our office locations.

Responsibilities

• Scheduling office visits, ancillary tests.
• Heavy surgical scheduling.
• Triaging calls.
• Pre-certifying procedures and tests.
• Answering a heavy volume of telephone calls.
• Obtaining and/or verifying patient demographic information including health history and insurance information.
• Checking out patients and scanning.
• Ensuring patient confidentiality.
• Working Epic queues.
• Regular communication with clinical and administrative staff.
• Travel between our various sites is required.
• Placing orders and refill requests.

Skills

Customer service

Multitasking

Communication

Teamwork

Tools

Epic

Epic queues

Job description

Orthopedic Associates of Hartford in Hartford, CT is seeking an experienced Medical Administrative Assistant (MAA) to support our physicians. The role involves scheduling visits, coordinating surgeries, triaging calls, and handling patient demographics and insurance information.

The MAA will travel weekly to suburban locations, interact with patients and staff, ensure confidentiality, manage Epic queues, and maintain an exceptional patient experience.