Multi-Property Resident Experience Specialist

Socket.dev; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

GHP Management Corp - Los Angeles seeks a FlexOps Resident Specialist to support multiple Southern California communities. You will be the primary contact for resident inquiries, manage move‑ins/move‑outs, renewals, and ensure service excellence across properties.

The role requires travel between properties, leadership to mentor teams, and collaboration with managers to maintain high resident satisfaction and occupancy. A professional demeanor and problem-solving mindset are essential.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2-5 years of experience in customer service or property management.
• Knowledge of Fair Housing regulations is preferred.
• Proficiency with property management software such as Yardi or Knock.
• Strong problem-solving and independent work ability.

Responsibilities

• Serve as primary contact for resident inquiries and requests.
• Oversee move-in/move-out logistics and renewals.
• Manage online reputation and leasing activities.
• Coordinate daily operations with managers and vendors.
• Process payments, notices, and financial records.

Skills

Customer service

Leadership

Conflict resolution

Communication

Organization

Tech proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Yardi

Knock

Job description

GHP Management Corp - Los Angeles seeks a FlexOps Resident Specialist to support multiple Southern California communities. You will be the primary contact for resident inquiries, manage move‑ins/move‑outs, renewals, and ensure service excellence across properties.

The role requires travel between properties, leadership to mentor teams, and collaboration with managers to maintain high resident satisfaction and occupancy. A professional demeanor and problem-solving mindset are essential.