Multi-Property IT Technician - On-Site & Remote Support

Heritage Companies; Santa Fe (NM); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Meals during shifts

Free employee parking

Growth opportunities

Inclusive culture

Job summary

Heritage Companies is seeking an IT Technician to support technology operations across our New Mexico properties. You will provide on-site and remote technical assistance for hardware, software, networking, and guest room technology, ensuring secure and reliable operations.

The role requires 2+ years in IT operations, strong Windows and Google Workspace skills, and a customer-service mindset. Occasional travel between Heritage locations is possible, with shift flexibility including evenings or

Qualifications

• 2+ years of IT operations, technical support or help desk experience.
• Strong knowledge of Windows, Google Chromebooks/ChromeOS, Google Workspace, and end-user troubleshooting.
• Good problem-solving, communication and customer service skills.
• Understanding of cybersecurity fundamentals, access controls and data protection practices.

Responsibilities

• Provide on-site and remote technical support for hardware, software, network and connectivity issues.
• Install, configure and maintain networking devices and IT-related hardware across company locations.
• Install, route, terminate and organize Cat6 network cabling for reliable connectivity.
• Manage IT service requests through Freshservice ITSM, including ticket tracking and documentation.
• Support employee onboarding, offboarding, user accounts and access through Google Workspace.
• Install, maintain and troubleshoot Windows computers, Google Chromebooks and ChromeOS devices.
• Troubleshoot property systems including POS, PMS and guest room technology.
• Support cybersecurity efforts by responding to security alerts and addressing vulnerabilities.
• Assist with system upgrades, technology implementations and other IT projects across Heritage properties.

Skills

Windows troubleshooting

Google Workspace

ChromeOS devices

End-user support

Problem-solving

Communication

Customer service

Cybersecurity basics

Access controls

Data protection

Tools

Freshservice ITSM

POS systems

PMS systems

Google Admin console

Job description

Heritage Companies is seeking an IT Technician to support technology operations across our New Mexico properties. You will provide on-site and remote technical assistance for hardware, software, networking, and guest room technology, ensuring secure and reliable operations.

The role requires 2+ years in IT operations, strong Windows and Google Workspace skills, and a customer-service mindset. Occasional travel between Heritage locations is possible, with shift flexibility including evenings or