IT Technician

Heritage Hotels & Resorts Corporate Office; Santa Fe (NM); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k match

Employee discounts

Free meals during shifts

Free employee parking

Growth opportunities

Inclusive culture

Job summary

Heritage Companies seeks an IT Technician to join our Corporate IT team and support technology operations across Heritage Hotels, restaurants, and destinations in New Mexico. You will provide technical support, troubleshoot property systems, and help maintain secure, reliable technology for our teams.

You’ll deliver on-site and remote support for hardware, software, networking, and end-user devices, manage Freshservice tickets, assist with onboarding, and help protect data and systems.

Qualifications

• 2+ years IT operations or technical support experience.
• Strong knowledge of Windows, Google Chromebooks/ChromeOS and Google Workspace.
• Strong problem-solving, communication and customer service skills.
• Understanding of cybersecurity fundamentals, access controls and data protection practices.
• Ability to lift and carry technology up to 50 pounds with reliable transportation to travel between Heritage properties in NM.
• Flexible availability including evenings, weekends, holidays and occasional overnight stays.
• Travel between Heritage properties may be required.

Responsibilities

• Provide on-site and remote support for hardware, software, network issues.
• Install and maintain networking devices and security equipment across locations.
• Route and organize Cat6 cabling for reliable connectivity.
• Manage IT service requests via Freshservice ITSM.
• Support onboarding/offboarding and Google Workspace access.
• Install and troubleshoot Windows PCs, Chromebooks, ChromeOS devices.
• Troubleshoot POS, PMS, and guest room technology.
• Support cybersecurity by responding to alerts and fixes.
• Assist with system upgrades and IT projects across Heritage properties.

Skills

IT operations

Technical support

Windows

Google Workspace

Cybersecurity basics

Customer service

Communication skills

Problem solving

On-site & remote support

Tools

Freshservice ITSM

POS systems

PMS systems

Job description

Description

About Heritage Companies

At Heritage Companies, the culture, spirit, and traditions of New Mexico shape everything we do, including how we support our teams. We’re proud to offer a workplace centered on the experience of our employees, encouraging growth and upward movement across our hotels, restaurants, and destinations. Team members enjoy special perks throughout the state, from hotel and spa discounts to savings at all Heritage restaurants, ensuring every member of the Heritage family feels connected, cared for and part of something extraordinary.

Why This Role Matters

We are seeking an IT Technician to join our Corporate IT team and support technology operations across Heritage Companies. In this role, you will provide technical support, troubleshoot property systems and help maintain the reliable and secure technology our teams depend on every day.

What You’ll Do:

• Provide on-site and remote technical support for hardware, software, network and connectivity issues.
• Install, mount, configure and maintain networking devices, security equipment and other IT-related hardware across company locations.
• Install, route, terminate and organize Cat6 network cabling to support reliable network connectivity and proper cable management.
• Manage IT service requests through Freshservice ITSM, including ticket tracking, documentation and technology assets.
• Support employee onboarding, offboarding, user accounts and access through Google Workspace.
• Install, maintain and troubleshoot Windows computers, Google Chromebooks, ChromeOS devices and other workplace technology.
• Troubleshoot property systems including point-of-sale (POS), property management systems (PMS) and guest room technology.
• Support cybersecurity efforts by responding to security alerts, resolving vulnerabilities and promoting technology best practices.
• Assist with system upgrades, technology implementations and other IT projects across Heritage properties.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Enjoy complimentary meals during scheduled work shifts!
• Free employee parking!
• Growth and development opportunities!
• Inclusive, people-first culture!

Requirements

• 2+ years of IT operations, technical support, help desk or related technology experience.
• Strong knowledge of Windows, Google Chromebooks, ChromeOS, Google Workspace and end-user technology troubleshooting.
• Strong problem-solving, communication and customer service skills.
• Understanding of cybersecurity fundamentals, access controls and data protection practices.
• Ability to lift and carry technology equipment up to 50 pounds with reliable transportation to travel between Heritage properties throughout New Mexico.
• Flexible availability including evenings, weekends, holidays and occasional overnight stays based on business needs.
• Travel between Heritage properties may be required.